Dale Westrate Email & Phone Number

Tampa/St. Petersburg, Florida Area

Largo, FL

• Leveraged expertise, teaming, and collaboration skills to provide strategic technical leadership for Management & stakeholders, mentoring to peers, and systems engineering support within a document controlled.
• Achieved 100% system availability and no data loss during the significantly accelerated migration from IBM Notes/Domino to Office 365 via teaming with colleagues and vendors
• Maintained SLAs and business… Show more Leveraged expertise, teaming, and collaboration skills to provide strategic technical leadership for Management & stakeholders, mentoring to peers, and systems engineering.
• Maintained SLAs and business continuity by designing, implementing, and managing an enterprise-class, highly available messaging and e-discovery system in a hybrid physical & virtual environment
• Protected production environment by designing and implementing a Disaster Recovery Plan as well as a dedicated VMware-based test environment
• Grew mobile device support from Blackberry-only to also include Android, iOS, and Windows on a total of 1500 devices

Tampa/St. Petersburg, Florida Area

• Met or exceeded business needs by driving product evolution, feature enhancements, and problem resolution to a live auction internet application
• Ensured product improvement and reliability by managing collaboration between the Application Development, Systems Administration and Quality Assurance groups

Tampa/St. Petersburg, Florida Area

• Provided contract-based IT Business Analysis services to a financial biometrics firm for three months
• Contributions included gathering detailed requirements and process documentation, generation of several Product Requirements documents, and coordinating third party services and vendors

• Led a highly productive remote IT support team which provided strategic IT planning, application development, and technical support for an internal IBM organization of 2300 people
• Saved over $100,000 annually by leveraging and maximizing existing investments in infrastructure, system resources, and intellectual capital
• Proactively enabled early compliance with Sarbanes-Oxley by leading a remote cross-functional project team which created a cradle-to-grave Asset Management Process for… Show more Led a highly productive remote IT.
• Proactively enabled early compliance with Sarbanes-Oxley by leading a remote cross-functional project team which created a cradle-to-grave Asset Management Process for capitalized networking hardware
• Expanded beyond defined job role by functioning as a Business Analyst to identify, quantify, and validate business-driven requirements, design the solutions, and gain customer acceptance Show less

• Assured 100% system availability by managing all aspects of Lotus Domino server administration
• Assisted developers in architecting Notes applications for internal customers
• Modernized systems by upgrading to then-current versions of Windows and Lotus Domino
• Hosted 350+ Notes databases and seven intranet web sites, including 5th line manager’s intranet site

• Addressed technical issues in IBM's global internal Lotus Notes/Domino environment of 350,000 clients and 1500 servers in IBM’s worldwide data centers
• Achieved 99.9% server availability by working directly with Lotus personnel to identify and resolve problems within the Domino code for IBM’s R5 pilot program and global rollout
• Served in the planning, creation, and execution of IBM's standardized global Web environment

• Provided extensive customer support to 34,000 Lotus Notes users which required complex problem solving and root cause analysis
• Efficiently resolved user problems and handled the escalation of problem tickets
• Cultivated time management and customer service skills through collaboration with others