Leveraged expertise, teaming, and collaboration skills to provide strategic technical leadership for Management & stakeholders, mentoring to peers, and systems engineering support within a document controlled, SDLC-based IT environment at a Sarbanes-Oxley and FDA regulated company• Achieved 100% system availability and no data loss during the significantly accelerated migration from IBM Notes/Domino to Office 365 via teaming with colleagues and vendors• Maintained SLAs and business… Show more Leveraged expertise, teaming, and collaboration skills to provide strategic technical leadership for Management & stakeholders, mentoring to peers, and systems engineering support within a document controlled, SDLC-based IT environment at a Sarbanes-Oxley and FDA regulated company• Achieved 100% system availability and no data loss during the significantly accelerated migration from IBM Notes/Domino to Office 365 via teaming with colleagues and vendors• Maintained SLAs and business continuity by designing, implementing, and managing an enterprise-class, highly available messaging and e-discovery system in a hybrid physical & virtual environment• Protected production environment by designing and implementing a Disaster Recovery Plan as well as a dedicated VMware-based test environment• Grew mobile device support from Blackberry-only to also include Android, iOS, and Windows on a total of 1500 devices• Cut software licensing costs by 40% by negotiating with vendors over multiple renewal cycles• Stabilized failing servers at no additional cost via systems performance analysis and subsequent reengineering using existing hardware Show less

Met or exceeded business needs by driving product evolution, feature enhancements, and problem resolution to a live auction internet application• Ensured product improvement and reliability by managing collaboration between the Application Development, Systems Administration and Quality Assurance groups

Provided contract-based IT Business Analysis services to a financial biometrics firm for three months• Contributions included gathering detailed requirements and process documentation, generation of several Product Requirements documents, and coordinating third party services and vendors

Led a highly productive remote IT support team which provided strategic IT planning, application development, and technical support for an internal IBM organization of 2300 people• Saved over $100,000 annually by leveraging and maximizing existing investments in infrastructure, system resources, and intellectual capital• Proactively enabled early compliance with Sarbanes-Oxley by leading a remote cross-functional project team which created a cradle-to-grave Asset Management Process for… Show more Led a highly productive remote IT support team which provided strategic IT planning, application development, and technical support for an internal IBM organization of 2300 people• Saved over $100,000 annually by leveraging and maximizing existing investments in infrastructure, system resources, and intellectual capital• Proactively enabled early compliance with Sarbanes-Oxley by leading a remote cross-functional project team which created a cradle-to-grave Asset Management Process for capitalized networking hardware• Expanded beyond defined job role by functioning as a Business Analyst to identify, quantify, and validate business-driven requirements, design the solutions, and gain customer acceptance Show less

Assured 100% system availability by managing all aspects of Lotus Domino server administration• Assisted developers in architecting Notes applications for internal customers• Modernized systems by upgrading to then-current versions of Windows and Lotus Domino• Hosted 350+ Notes databases and seven intranet web sites, including 5th line manager’s intranet site

Addressed technical issues in IBM's global internal Lotus Notes/Domino environment of 350,000 clients and 1500 servers in IBM’s worldwide data centers• Achieved 99.9% server availability by working directly with Lotus personnel to identify and resolve problems within the Domino code for IBM’s R5 pilot program and global rollout• Served in the planning, creation, and execution of IBM's standardized global Web environment

Provided extensive customer support to 34,000 Lotus Notes users which required complex problem solving and root cause analysis• Efficiently resolved user problems and handled the escalation of problem tickets• Cultivated time management and customer service skills through collaboration with others