Dalgiana Perez Email & Phone Number

Torrance, California, United States

Oversaw technical project tracking and managed outstanding issues while managing processes and timelines across cross-functional teams, utilizing a solid understanding of workflows, timelines, and creative solutions. Managed issue resolution with the software vendor, coordination of errors and system fixes between staff and vendor, and communication of changes to management team. Provided support to Technical Manager for all CMS coding compliance management to include training and… Show more Oversaw technical project tracking and managed outstanding issues while managing processes and timelines across cross-functional teams, utilizing a solid understanding of workflows, timelines, and creative solutions. Managed issue resolution with the software vendor, coordination of errors and system fixes between staff and vendor, and communication of changes to management team. Provided support to Technical Manager for all CMS coding compliance management to include training and working directly with CMS, coordination of federal compliance with 3rd party vendor, and data auditingDeveloped technical system mapping documentation; oversaw staff training, the creation of training materials, and general system usage complianceManaged software vendor system upgrades, facilitated staff and vendor coordination for system fixes, and informed management team of changes.Managed UAT Liaisons testing to ensure proper functioning before delivery to WC, Disability and PLCA claims team.Collaborated with TPA Systems Director on improving and developing texting capability for Injured Workers’ and Disability claimants.Led projects with WC, PRIME, PLCA, Disability, Regency and Loss Control stakeholders. Show less

Torrance, California, United States

Coordinated internal resources and vendors for the execution of technical projects while creating and maintained comprehensive project documentation. Developed training resources for overall compliance with system use.Facilitated the adoption of project management tools that provided rapid and efficient comprehension of resource availability and project status.Effectively communicated workflow changes to appropriate departments and train staff on newly implemented programsUltimately… Show more Coordinated internal resources and vendors for the execution of technical projects while creating and maintained comprehensive project documentation. Developed training resources for overall compliance with system use.Facilitated the adoption of project management tools that provided rapid and efficient comprehension of resource availability and project status.Effectively communicated workflow changes to appropriate departments and train staff on newly implemented programsUltimately charged of testing of claim system enhancements to ensure proper function before delivery to all teams Collaborated with vendor, IT production team and stakeholders to address outstanding system issues and to ensure that the team's needs are effectively conveyed and briefed. Show less

Torrance, California

Provided high-level administrative and clerical support to the Vice President of the Workers’ Comp department and the Vice President of the PRIME (Partnership for the Review and Integration of Medical Expense) department.Assisted with control of records and reports regarding operations, personnel changes, and special projects as neededCreated spreadsheets, PowerPoint presentations, department memos, emails, and documentation needed for meetings and conferencesCoordinated the… Show more Provided high-level administrative and clerical support to the Vice President of the Workers’ Comp department and the Vice President of the PRIME (Partnership for the Review and Integration of Medical Expense) department.Assisted with control of records and reports regarding operations, personnel changes, and special projects as neededCreated spreadsheets, PowerPoint presentations, department memos, emails, and documentation needed for meetings and conferencesCoordinated the Executives’ business travel itinerary (transportation, flights, hotel accommodations, restaurant reservations).Conserved executives’ time by reading, researching, and routing correspondence; collecting and analyzing information; initiating telecommunications. Show less

Beverly Hills, California

Took the lead on marketing direction for online, flyer, and ad promotions; implemented daily/monthly spreadsheets to track payments, sales, and capacity. Managed patient and vendor schedules through web-based tracking systemSpearheaded the execution of web, social media, and B2B marketing to help grow client base. Analyzed capacity and sales reports to ensure weekly/monthly goals were met.Effectively communicated with leads and existing customers via email and telephone; managed day end… Show more Took the lead on marketing direction for online, flyer, and ad promotions; implemented daily/monthly spreadsheets to track payments, sales, and capacity. Managed patient and vendor schedules through web-based tracking systemSpearheaded the execution of web, social media, and B2B marketing to help grow client base. Analyzed capacity and sales reports to ensure weekly/monthly goals were met.Effectively communicated with leads and existing customers via email and telephone; managed day end reports and reconciled dividends for bank deposits. Met monthly with doctors to present reporting on sales and client growth Show less

Chelsea, Ma

Woburn, Ma

Methuen, Ma

Woburn, Ma