Danielle Hawkings Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

• Conduct regular catch-ups with 30+Partner Offices to discuss performance, support in maximizingsales opportunities, identify operational issues & other needs.
• Reporting & analysis of sales working with the IMD & global sales team to identify new opportunities, prospect & win business.
• Assist with Corporate sales activities including support to Marketing & Sales teams with the creation of proposal documents, & monitoring of pipeline progress.
• Identify & launch projects related to improving Operations, Servicing,Sales & other key areas.
• Support with all administration-related tasks including records, budgets & financials.
• Conduct visits to Partner Offices to assist with local Ops & Sales.

London, England, United Kingdom

• Conduct regular catch-ups with 30+Partner Offices to discuss performance, support in maximizingsales opportunities, identify operational issues & other needs.
• Reporting & analysis of Sales working with the IMD & global sales team to identify new opportunities, prospect & win business.
• Assist with Corporate sales activities including support to Marketing & Sales teams with the creation of proposal documents, & monitoring of pipeline progress.
• Identify & launch projects related to improving Operations, Servicing,Sales & other key areas.
• Support with all administration-related tasks including records, budgets & financials.
• Conduct visits to Partner Offices to assist with local Ops & Sales.

London, England, United Kingdom

• Implemented a global training induction for Quintessentially's 36+ Partner Offices and Hubs Worldwide.
• Created and implemented a Quintessentially Servicing Induction Handbook for all servicing staff.
• Introduction of bitesize training sessions for all employees- Virtual and face to face.
• Increased E-learning offering to include soft skill sessions, compliance sessions, system sessions and core sessions.
• Reviewed, enhanced, and created new training modules by over 70%.
• Created Induction assessments and feedback questionnaires to assess participants learning and understanding.

• Analyse client data to assess the validity of complaints, conducting root cause analysis to provide the most applicable solutions.
• Supervise and monitor TUI/Hotel Apps for guest experience.
• Managed both short haul and long haul destinations ensuring 100% customer satisfaction for simultaneously handling an average of 5+ European Source Market guests at any given time.
• Oversee the Brand concept in the resort working alongside the hotel’s General Manager to deliver process improvements and conduct audits to provide action plans for improvement.
• Coordinate with 3-star small hotels, 4-star platinum hotels, 4-star all-inclusive family/wedding resorts, and 5-star Luxury A la carte hotels. Communicate invaluable creative input into the brand identity, marketing.
• Collaborate with the General Manager to deliver process improvements and conduct audits across all departments with Department Managers.Accomplishments:

Pembrokeshire, Wales, United Kingdom

• (During COVID-19 Pandemic whilst temporarily awaiting TUI Placement)Key Achievements and Responsibilities:
• Served as the Hospital's first point of contact for an average of 50+ daily walk-in patients, politely and immediately answering inquiries and providing multifaceted support whenever possible; Established rapport.
• Performed administrative and office support activities also acknowledging incoming query correspondences.
• Contributed to the accurate documentation & monitoring of patient activities, reporting to senior management.
• Acted as the liaison between 3+ departments while reporting directly to several health care practitioners.
• Prioritized incoming patients depending on the presenting illness to determine the order of treatment for these patients, delegating them to the waiting room or to a physician for immediate treatment.

Pembrokeshire, Wales, United Kingdom

• Key Achievements and Responsibilities:
• Acknowledged individual client needs, present value, and offered tailor-made solutions through upsells.
• Ensured good company impression through on-boarding of new staff and maintain workforce loyalty and retention.
• Achieved labour goals and cost of sale percentages, and ensure optimum profitability generated against sales.
• Maintained the accurate tracking of budgeting and sales costs, labour, operations cash flow, inventory, and supplies.
• Educated customers about products, offer advice, assist in resolving requests, ensuring to meet customer needs.

Pembrokeshire, Wales, United Kingdom

• Key Achievements and Responsibilities:
• Followed attainable project timelines and kept teams on task to complete milestones according to schedule.
• Served as the Hospital's first point of contact for an average of 50+ daily walk-in patients, politely and immediately answering inquiries and providing multifaceted support whenever possible; Established rapport.
• Performed administrative and office support activities also acknowledging incoming query correspondences.
• Contributed to the accurate documentation & monitoring of patient activities, reporting to senior management.
• Acted as the liaison between 3+ departments while reporting directly to several health care practitioners.

Higher National Diploma, Digital Marketing, Distinction

Level 5 Diploma in Digital marketing- 8 mandatory units with a combined total of 120 credits: ● Analytics of Digital Marketing ●.

Higher National Diploma, Business Administration, Management And Operations, Distinction* Distinction Distinction

Business Environment | Business Resources | Introduction to Marketing | Business Communication | Introduction to Accounting | Recruitment.

Higher National Diploma, Welsh Baccalaureate, Pass (Equivalent To A Grade A Level)

The Welsh Baccalaureate, also known as the Welsh Bac or WBQ, was designed to combine the traditional qualifications I was working towards.