• Provide secretarial support to the General Manager by encoding correspondences, reports & documents, handling or screening incoming calls and random visitors, setting appointments, board meetings and conferences, make travel arrangements…, etc.• Prepare presentations, reports, budget plan and business plan.• Assist the General Manager in his day to day operations.• Receives and resolved and assists the Front Office and Guest Relation in resolving guest complaints (French Guests) and service recovery process.• Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.• Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfillment of special event need.• Assist the F&B and the RDM departments and Make follow-ups to different departments as scheduled by the General Manager.• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.• Make sure that all required hotel supplies are ordered and stocked in advance of need.• Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.• Assist the GM in in all aspects of business planning.• Must be available 24/7 in case to respond to any guest or employee emergencies.• Provides training to staff and HOD's. (French)• Build annual training program and prepare teaching plans.• All Other duties as assigned by the General Manager or Management.

• Versatile professional with excellent organizational skills.• Capable of managing multiple task simultaneously.• Hiring, training and supervising small team of administrative staff members. • Supporting the HR, PR, Finance and IT Departments with documents as needed.• Handling the Admin work between the Head Office and the site.• Preparing company documentation.• Follow up the document control system and updating the top management.• Coordinating meetings, events and arrangement of meeting space.• Designing spreadsheets, slide shows, presentations and other documentation as needed.• Set up travel arrangements, itineraries, airline reservations, visa requires and Hotel accommodations.• Handling office cash receipts and petty cash drawer.• Preparing expenses reports. • Maintaining and organizing staff calendar.• Serving as liaison between management, colleagues and Head Office Department to streamline flow of information.• Monitoring inventory, office stock and ordering supplies as necessary.• Updating & maintaining the holiday, absence of staff.• Responsible for purchase orders.• Raising of purchase orders and invoice tracking.• Resolving critical issues in deadline driven, fast-paced environment.• Ensuring timely resolution of any issue or project deliverable.• Responsible for the foreign staff needed (Accommodation bills,Work issues, Stationery, IT – Technical issues… etc.).• Responsible & arrangement the Top Management Site Visits.• Supports departments personnel needs.