 Established the policies of the company, advised managers and recommended changes when needed according to the dynamic changes. Identified vacancies and forecasted the needed labor for the future through manpower planning. Implemented a pre-employment assessment program. Identified the best candidates for the position by conducting interview, English & IQ exams and personality tests. Oriented new employees on the policies of the company. Developed a benefit scheme to attract, motivate and retain employees and created new benefits that improved employee’s morale. Fully developed and managed the Performance Management system for the company in coordination with other line managers and conducted the employee performance appraisal twice a year. Prepared Job Descriptions and kept them updated and created new JDs when necessary. Coordinated with top management for the organization structure. Issued monthly reports for the management committee concerning the organization turnover, absenteeism rate, training hours per person, etc... Prepared the training needs assessment, training plan, contacted training providers and evaluated them. Improved private health insurance benefits by adding new coverage services. Signed a cooperation protocol with British University in Egypt for summer training jobs for students.

 Responsible for all personnel responsibilities, i.e. employees files, leaves on HR system, monitoring employees’ attendance as per the attendance policy, employees and trainees’ contracts, hiring forms and contract renewals, probation period assessment, HR letters, clearance forms and experience certificates, employees’ transfer forms and adding new employees on HR system. Responsible for all company benefits responsibilities, i.e. Medical insurance, quarterly Incentives, mobile bills, company doctor Responsible for all recruitment responsibilities, i.e. advertising company vacancies, screening C.Vs, scheduling interviews, welcome email, and exit interview.  Handling paper in all training & development responsibilities, i.e. training needs assessment, training requisition forms, training providers, evaluating training providers and trainees’ performance. Using the HR system for day-to-day work and extract reports when needed. Maintaining department filing system and adequate archiving. Updated the system of employee’s files, probation period assessment, HR letters, clearance forms, experience certificates and employees’ transfer forms.