Dalia Moussa Email & Phone Number

Greet and assist visitors, clients, and staff, ensuring a professional and welcoming environment.Maintain a tidy and organized office space, including ordering and managing office supplies.Handle incoming and outgoing mail, including sorting, distribution, and postage.Scheduling and Time Management:Manage the office calendar, schedule appointments, and coordinate meetings, conferences, and travel arrangements for team members.Prepare meeting agendas, take minutes, and distribute notes or action items as needed.Assist with time management, including tracking staff attendance and vacations.Communication:Manage phone calls and emails, routing them to the appropriate individuals and responding to inquiries when necessary.Draft and edit correspondence, reports, and documents.Data Management:Maintain and update databases, spreadsheets, and records, ensuring data accuracy and security.Assist with data entry, retrieval, and analysis as needed.Administrative Support:Assist with administrative tasks, such as filing, photocopying, scanning, and faxing documents.Assist in document preparation, including creating and formatting reports and presentations.Coordinate with external service providers, such as IT support, maintenance, and cleaning services.

• Managed accounts payable, accounts receivable, prepared a monthly balance sheet and income statement. • Collected vendor invoices, compared them to the estimated costs and prepared for payment accordingly. • Acted as main point of contact with insurance company for issuance of travel insurance policies for clients. • Entered data of invoices on Focus software: insurance, flight tickets, visa and accommodation fees. • Summarized current financial status by collecting information, preparing a balance sheet, profit, and loss statement, and other account information. • Cash count for central cash- petty cash and reconciliation with system. Follow up for general liabilities and prepare the dividends payment for owners monthly. • Perform full set of accounts and ensure timely closing of accounts. Execute effective strategic account management process to ensure an environment that promotes systemic growing accounts.

• Determined customers' needs and preferences, such as schedules and costs and planned a vacations/business trips in the given budget. • Assisted clients with visa requests including needed documentation, booking appointments and filling online application. • Booked reservations for travel, hotels, rental cars, and special events, such as tours and excursions and calculated cost. • Responded to customer inquiry calls, assessing the customers' needs in order to provide them with the best solution. • Prepared detailed itineraries upon bookings to ensure accuracy of reservations using Worldspan software. • Organize and support the progress of the project with case team members while constantly monitoring and delivering value.• Understand the business’ current process and requirements and integrating sets of data into frameworks used to develop practical solutions as well as technical assistance.• Managed account relationships and built strong relationship with clients; handled and resolved all customer’s complaints.

Formation Lancement D’Entreprise 1 & 2, Retail Management

Diploma Of Education, Tourisme, Ts3