*Using Amadeus facilities Master Price Profile plus etc...revalidation,reissue and refund*Following Queue.issuing travel insurance.Have an experince with reservations groups domestic and international.*Interact with clients over the Phone,Email,social media and life chat*Closing sales and follow up with clients using above channels *Sell and cross-promote our services.*Provide superior customer service and offer excellent advice for customers to help them select the right hotel.Handle inbound and outbound holidays packagesfor groups and individuals.*Researching travel information and using market research information to guide decisions.*Handling bookings ,invoicing and issuing of vouchers.*Advising clients & provide general or specific advice about different travel destinations*Drawing up complicated & tailored travel itineraries and ensuring that all the needs of the customers are met.*Making arrangements for ticket,transportation,accommodation,tours and activities inside & outside Egypt.Planning and advertising different promotions.*Dealing with customer queries and complaints and make alternative arrangements for customers who have had their trips interrupted by unforeseen issues.Evaluating customers holidays,issuing appropriate feedback form and assuring clients satisfaction.