Dalia Ashraf Email & Phone Number

Cairo, Egypt

- Serve as the main point of contact in all matters related to client concerns and needs- Build and strengthen client relationships to achieve long-term partnerships - Maintain accurate client records, keeping track of any contract updates and renewals- Work with internal teams to develop strategic marketing plans and ensure KPIs are being met- Develop a thorough understanding of the agency's service offerings to better upsell and cross-sell to clients- Identifying opportunities to grow accounts and meet the client's needs and expectations - Generate progress reports for clients and senior leaders within the organization

Cairo, Egypt

Cairo, Egypt

- Responsible for developing and implementing Social Media plan in order to increase our onlinepresence and improve our marketing and sales reports.- Manage the creation of monthly content- Manage and oversee social media platforms- Measure the success of every social media campaign- Keep abreast of the latest social media best practices and technologies- Use social media marketing tools such as Hootsuite- Communicate with industry professionals and influencers to create a strong network- Provide constructive feedback along with monthly performance report

Cairo, Egypt

Leading Marketing initiatives for pmaestro and its clients- Works cross-functionally to developdigital strategies and programs designed to achieve specific awareness building or lead generationtargets to support business viral growth- Identify and prioritize growth channels and new initiatives to increase sales through digital channels- Evaluate and recommends digital tools and platforms (e.g. - content management systems, emailsoftware) to support digital marketing strategies execution- Create and manage the digital content to support strategies implementation- Identify trends and insights, and optimize spending and performance based on the insights- Evaluate customer research, market conditions, and competitors data to adjust the strategy- Provide monthly dashboard reporting, with strategy recommendations this include measuring andreporting the performance of all digital marketing campaigns- Manage the resources efficiently, this includes Budget, subordinates, freelancers and vendors- Capacity building by recruiting excellent calibres and conduct knowledge sharing

Cairo Governorate, Egypt

- Establish & own operating rhythm needed to manage line- Responsible for overall process line ow.- Ensure alignment of process line support- Testing ideas that support our continuous development and business growth- Dene the online and oine marketing KPIs.- Maintaining our social media presence for both Wasla and Waslafeed- Dene the correct process and roadmap of Wasla and Waslafeed online digital marketing, reecting clear strategy with continuousdevelopment.-Putting together a digital strategy for our squad, which is inclusive of organic, paid and earned projects (end to end, always on, organicfoundation); ensuring optimal client journey both on and o Wasla and Waslafeed domain.- Identify trends and insights from data using analytic tools, to optimize spend and performance based on them.

- Leading a team consisting of 8 people by setting clear goals, delegating tasks and setting deadlines.- Responsible for delivering monthly reports, competitive analysis, sentiment analysis with coordination with team members and perform quality checks to ensure quality of work delivered.- Hold regular sessions and meetings with clients and Account Manager to be aligned.- Responsible for managing crises as soon as they arise and handle it proactively.- Organize posting plans, scheduling and the communication of post promotions.- Organize and participate in events to build community and boost brand awareness.- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization.

Egypt

- Lead a team consisting of 6 people by setting clear goals, delegating tasks and setting deadlines.- Oversaw day-to-day operations by monitoring team performance and report on metrics.- Hold regular meetings with department heads to be aligned on updates of policies and procedures.- Brought self-initiated digital content and social media ideas forward, based on my own experience, research and new trends.- Supported Account Managers in strategy and social media / digital content campaigns.- Participated constructively in inter-department and cross-service line communications.- Kept multi-functional team updated on changes occurring regarding social media & digital content campaigns, and proactively determine which specific content/channel/approach is affected.- Monitored and reported on feedback and online reviews.- Coordinated with Marketing, PR and communications teams to ensure brand consistency.

Egypt

- Reviewed user generated comments and posts in a quick and timely manner.- Enforced the Social Media Guidelines as defined by the brand.- Moderated communities located in social networking and adapting methodology where appropriate.- Responded to comments when appropriate in order to foster a positive community and add value to the user’s experience.- Assisted with creation, conception, and presentation of social media strategy and integrated marketing campaigns. - Produced reports on relevant moderation statistics, issues and outcomes.

Cairo

- Processed deposits, withdrawals and other banking transactions for a high volume of customers- Balanced currency, cash and checks in cash drawer at end of each shift.- Recorded all transactions promptly, accurately and in compliance with bank procedures.- Resolved issues and problems with customer's accounts.

- Handled and carefully responded to all inbound and outbound customer inquiries.- Provided excellent customer service through active listening.- Worked with confidential customer information and treated it sensitively.- Resolved issues on the first call by being proactive, patient, empathetic, and understanding. - Compassionately handled sensitive situations surrounding healthcare needs, education, and prevention planning.

Bachelor Of Commerce (B.Com.), Accounting

Activities and Societies: OC member in co-ordination committee in Sueño Del Futuro Model, Benha University (The first model in a regional.

Education record