• Approves/disapproves invoices and pre-approves accessorial services submitted by Transportation Service Providers (TSPs)/contractors.• Manages shipments in both Storage-in-Transit (SIT) and Non-Temporary Storage (NTS).• Notifies members/employees of storage expirations dates, approves/disapproves requests for storage extensions, notifies TSP/contractor if shipment is to be converted to commercial storage, and performs all other duties incident to storage management.

(sold the business)Fully developed and ran a business. Designed and oversaw creation and construction of the floor plan.Coordinated purchase of equipment and appliances, and maintained logs with date of purchase, brand, vendors and maintenance requirements.Conducted business meetings with other business owners, vendors, and prospect vendors to ensure products and prices met my establishment needs.Managed contracts and contractors to ensure datelines were met and processes were followed.Placed orders regularly to maintain proper inventory and discontinued items with low profitability.Researched issues and came up with a plan of action to ensure the matters were dealt with appropriately and efficiently.Managed marketing (digital and physical), managed all social media related accounts, coordinated events, and was actively involved in networking.Responsible for all business-related operations.Trained and managed employees and scheduling.Implemented strategies to grow business that improved sales by 30%, by introducing trending items, new processes, hosting events, coordinating catering, and developing partnerships with other small businesses.Managed all financials including payroll, invoicing, etc., merchandising, logistics, inventory and public relations.Completed event proposals and negotiated with other businesses to market their products while still promoting my own.Facilitated ongoing communication with customers via face-to-face, texts, and social media.Communicated with customers to drive improvement and innovation.Analyzed multiple sales reports which reduced expenses and waste by 15%.

Responsible for maintaining an up to date feed on Instagram, Twitter and Facebook.POSITION RESPONSIBILITIES:Ensuring to use proper hashtags and even creating new ones for certain events and sharing those with people attending so they can have a common link to see everything that’s going on with APRISA. Examples:#APRISA #NochedeBohemia #APRISANYE2018 #LRMFF2018 #BoricuArt Responding to all comments to increase “traffic” on the page as well as “likes”/“follows”. The proper hashtags also increase “traffic”. Going through and following pages that are connected in some way to our group/organization (be it Latin news Stations, San Antonio News, San Antonio event pages, etc.). Liking posts as well as commenting to create traffic, in order to further spread the name and events across the pages. Coming up with ideas for advertising upcoming events and discussing themes and colors. Editing photos to ensure eye catching and captivating posts and posting consistently to the pages to generate more overall traffic. Reports directly to the President and Public Relations Director.

•Act as representatives of the local organization in calling on members who are ill or bereaved•Act as hostesses at dinner meetings•Act as a committee to plan and direct the activities during Texas Business Women’s Week

Key liaison/communication link between the former Customer Service team members, the major commands, AF military treatment facilities and other customers.Act as a steward of improvement by applying quality improvement tools to continuously improve customer service processes.Provide customer service support for Clinical & Business Analysis Division (CBAD) customers.Provide oversight of AFMS customer service and Clinical and Business Analysis websites to include updating information and documents and providing recommendations on site content and functionality.Develop alternative strategies and specific guidance focusing on improvements in customer service to reduce risks to the AFMS/patients/staff.Maintain a thorough working knowledge of current customer service requirements, civilian customer service models and trends, process analysis tools, statistical techniques, and performance measurement systems.Review, analyze, extract and summarizes key customer service issues in order to resolve problems.Oversee and review MTF Service Delivery Assessment (SDA) metric performance and integrates outcomes of data analysis in recommendations for performance improvement activities at the MTF and AFMS level using the SDA tool.Subject matter expert (SME) to the AF/SG, Major Commands (MAJCOMs) and MTFs and provides support on SDA issues to the Executive Global Look (EGL).Support the AF/SG representative on the Military Heath Services (MHS) Survey Working Group (SWG).Teach customer service fundamentals and AFMS customer service vision at various AF formal training courses.

• Providing technical, analytical, and project management consulting services to Air Force clients• Promoted from Research Analyst to Environmental Specialist after first year with the Firm.• Conduct quality assurance review of technical and non-technical documents to ensure end product meets and exceeds client satisfactionAir Force Civil Engineering Center, Base Realignment and Closure (BRAC) Program Management Division (AFCEC/CIB)• Managed Air Force finances in regards to ensuring all utilities got paid in a timely manner and all documentation was organized and filed appropriately.Air Force, Joint-Base San Antonio (JBSA, National Environmental Policy Act (NEPA))• Worked with Air Force clients to draft and complete NEPA Air Force (AF) Form 813s to address and conduct analysis on environmental concerns related to construction and real property projects.• Reviewed and processed AF Form 332 work orders to evaluate cultural and natural resources impacts.• Utilized GIS maps to view project site’s cultural and environmental aspects for work order reviews.• Provided assistance to team members on internal tracking of forms and process improvement.Air Force Civil Engineering Center, Base Realignment and Closure (BRAC) Program Management Division (AFCEC/CIB)• Led installation-wide efforts to inventory and prepare documents for online public record; Reviewed AFCEC installation administrative documents to analyze, track, and remove personal information. • Managed Project Status Report for a 60 person contract to support BRAC program; Coordinated meetings and conducted training for employees. • Developed SharePoint database to track deliverables and provide status reports for client review.• Created orientation packages and provided introductory briefings to new employees.• Generated charts, graphs, and other internal tracking mechanisms to facilitate process improvement.

• Managed center-specific sales, event planning, and marketing. Responsible for building corporate business and event sales for the Company.• Assisted in the pursuit of quarterly sales plans to maximize corporate and social market segments. Exceeded budgeted sales targets, revenue targets, and payroll targets throughout the financial year.• Completed event proposals and negotiated large events consisting of 10-50+ attendees. Facilitated ongoing communication with customers via face-to-face, phone and email. • Directly supervised all areas of sales operations and collaborated with coworkers to drive improvement and innovation. Implemented strategies to improve process in order to increase corporate sales.Started off as a Bartender in March 2012 - September 2012 and then applied to move up, into the Sales Position.

Key responsibilities included: greet, assist the guest, manage money, sell training classes for pets, figure out the needs of the guest and help them find exactly what they are looking for, start up conversations with people to figure out their needs, restocking the cashier stand, cleaning “messes”, taking out trash, maintaining a friendly, cheerful, and professional attitude towards everyone who walks in (no matter the situation).

Learned organization skills as an administrative assistant.Kept the office running and used book keeping programs, like QuickBooks, on a regular basis.Kept records of money and payroll (printing out the checks to pay the employees)

Interned at Riverwalk Location. High VolumeLearned excellent customer service and how to multitask.I worked at the front desk, checking guests in/out, answering any questions and taking/making phone calls.Worked as a concierge, learned the best area locations and made suggestions to guests looking to get the most out of their San Antonio experience. Assisted in making the guests reservations or adding something special to their room for an anniversary or birthday. Worked as a greeter, the hotel was having major renovations and construction during my internship so, one of my jobs was to greet guests and direct them to our temporary Front Desk, with a smile and a positive attitude that made them feel it was still worth their hard earned money to stay at this location.