Dalia C.
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Dalia C. Email & Phone Number

Customer Service Representative at eClinicalWorks
Location: Houston, Texas, United States 6 work roles 3 schools
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Current company
Role
Customer Service Representative
Location
Houston, Texas, United States
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Who is Dalia C.? Overview

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Dalia C. is listed as Customer Service Representative at eClinicalWorks, a company with 7914 employees, based in Houston, Texas, United States. AeroLeads shows a matched LinkedIn profile for Dalia C..

Dalia C. previously worked as Certified Occupational Therapy Assistant at Encompass Health and LTSS Clinical Assessor at Carebridge. Dalia C. holds Certification, Health Informatics And Health Information Technology from Texas Mccombs School Of Business.

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Email format at eClinicalWorks

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eClinicalWorks

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Profile bio

About Dalia C.

Hello, my name is Dalia!I’m a healthcare professional with over 20 years of experience, driven by a passion for helping others and an excitement for how technology can transform healthcare. My journey has combined patient care, healthcare operations, and technology, giving me a unique perspective on how to bridge the gap between clinical workflows and IT solutions.During my studies in Health Informatics and Health Information Technology at The University of Texas at Austin, I gained exposure to key Electronic Health Record (EHR) systems like eClinicalWorks, ESO, and OpenEMR, and learned to work with interoperability tools such as FHIR and HL7. I’ve also used Epic Willow in a pharmacy setting, which helped me understand how these systems support accurate documentation, compliance, and care coordination. This foundation, along with my adaptability and eagerness to learn, equips me to tackle challenges in healthcare IT with confidence.What excites me most is working with teams to solve real-world problems. Whether it’s troubleshooting technical issues, training users, or implementing new systems, I love making technology accessible and impactful for the people who rely on it. I’m particularly inspired by the future of AI and its potential to revolutionize healthcare, creating tools that improve efficiency, reduce errors, and ultimately enhance patient outcomes.I’m actively seeking opportunities as an Application Analyst, Systems Analyst, Implementation Specialist, or in related healthcare IT roles where I can combine my technical expertise, industry experience, and passion for helping others. If you’re looking for someone skilled in EHR systems, data analytics, interoperability, and customer support, let’s connect. Together, we can shape the future of healthcare technology!Key Skills & StrengthsEHR Systems: Hands-on experience with Epic Willow in a pharmacy setting; exposure to eClinicalWorks, ESO, OpenEMR, and interoperability standards (FHIR, HL7).Customer Support & Troubleshooting: Skilled in addressing technical challenges, training end users, and ensuring smooth system adoption.Implementation & Workflow Optimization: Proven ability to configure systems, analyze workflows, and support cross-functional collaboration.Data Analytics & Integration: Proficient in MySQL, Excel (Pivot Tables, VLOOKUP), and interoperability tools to enhance data-driven decision-making.Collaboration & Communication: Strong interpersonal skills to bridge the gap between technical teams and clinical end users.

Current workplace

Dalia C.'s current company

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eClinicalWorks
Eclinicalworks
Customer Service Representative
Houston, TX, US
Employees
7914
AeroLeads page
6 roles

Dalia C. work experience

A career timeline built from the work history available for this profile.

Certified Occupational Therapy Assistant

Current

United States

  • Utilize electronic health record (EHR systems to document patient progress and communicate with healthcare teams, ensuring accurate billing and compliance with healthcare regulations.
  • Collaborate daily with multidisciplinary teams to optimize patient care plans, improving clinical workflows and communication between departments.
  • Interpret medical and clinical data to tailor effective patient care strategies, demonstrating strong data analysis and decision-making skills.
Jul 2012 - Present

Ltss Clinical Assessor

Remote

  • Administered comprehensive assessments of healthcare program participants, generating actionable data to support healthcare service recommendations.
  • Compiled, analyzed, and presented healthcare data to support resource allocation and optimize care plans, showcasing proficiency in healthcare data management and system workflows.
  • Advocated for patient-centric resource distribution, aligning services with clinical needs and program objectives, reflecting an ability to support operational efficiency in a healthcare setting.
Sep 2022 - Aug 2023

Certified Occupational Therapy Assistant

Brookdale Senior Living

United States

  • Developed and implemented treatment programs, leveraging patient data to ensure billing accuracy and compliance with care regulations.
  • Participated in weekly clinical meetings, contributing to discussions on care progression and the implementation of new treatment plans, demonstrating interdisciplinary collaboration.
  • Facilitated training programs, mentoring students and staff in clinical care processes and regulatory standards.
  • Created and implemented fall prevention training to nursing and other healthcare teams to reduce patient falls. Improving patient safety and outcomes. Reduced hospital readmission rates.
Sep 2011 - Mar 2020

Certified Pharmacy Technician

United States

  • Worked directly with insurance companies on proper billing, claims handling, and payment processing, ensuring compliance with healthcare regulations.
  • Maintained accurate patient data, contributing to the smooth functioning of pharmacy operations and accurate claims processing.
  • Assisted pharmacist in preparing and dispensing medications, ensuring accuracy and adherence to safety protocols.
  • Prioritized and performed administrative duties accordingly to ensure steady workflow.
May 2005 - Sep 2011

Certified Pharmacy Technician

Harlingen, Texas, United States

  • Processed prescription orders and verify patient information, collaborating with healthcare professionals to resolve any discrepancies or questions regarding medication therapies.
  • Assisted in the implementation of new pharmacy technologies and procedures, contributing to the continuous improvement of pharmacy services.
  • Participated in the training and mentoring of new hire pharmacy technicians and interns, fostering a collaborative knowledgeable team environment.
  • Evaluated and managed medication inventory, including ordering, stocking, and conducting regular inventory assessments to ensure compliance with regulatory standards, reducing unnecessary hospital pharmacy spending by.
Jul 2003 - Jan 2005
Team & coworkers

Colleagues at eClinicalWorks

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3 education records

Dalia C. education

Certification, Health Informatics And Health Information Technology

The University of Texas at Austin, McCombs School of Business Health Informatics and Health Information Technology Professional.

FAQ

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What company does Dalia C. work for?

Dalia C. works for eClinicalWorks.

What is Dalia C.'s role at eClinicalWorks?

Dalia C. is listed as Customer Service Representative at eClinicalWorks.

Where is Dalia C. based?

Dalia C. is based in Houston, Texas, United States while working with eClinicalWorks.

What companies has Dalia C. worked for?

Dalia C. has worked for Eclinicalworks, Encompass Health, Carebridge, Brookdale Senior Living, and H-E-B.

Who are Dalia C.'s colleagues at eClinicalWorks?

Dalia C.'s colleagues at eClinicalWorks include Amanda Wood, Rhonda Phillipson, Aleisha Alexander, Alyson Onder, and Leslie Calvillo.

How can I contact Dalia C.?

You can use AeroLeads to view verified contact signals for Dalia C. at eClinicalWorks, including work email, phone, and LinkedIn data when available.

What schools did Dalia C. attend?

Dalia C. holds Certification, Health Informatics And Health Information Technology from Texas Mccombs School Of Business.

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