Dalia Diab Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Dubai

• Drive the successful implementation and recommendation of solutions, ensuring seamless integration and optimal functionality for customers• Execute implementation plans, coordinating with customers, third-party resources, and internal teams• Play a vital role in both pre-sales and post-sales support, delivering exceptional customer service throughout the entire software lifecycle• Collaborate closely with the sales team to develop and deliver presentations, customized demonstrations, and proof-of-concept (POC) solutions that address customer objectives• Conduct product demonstrations, workshops, and training sessions to showcase features, functionality, and value propositions• Act as a primary point of contact for customer support, promptly addressing technical challenges and providing hands-on assistance to optimize system performance

Beit-Mery, Beirut, Lebanon

• Assisted in project management for Pantene, taking on key responsibilities including: - Producing the Project Schedule in alignment with client requirements. - Maintaining effective communication channels with the client. - Ensuring timely follow-up on client deliverables and adherence to deadlines.• Developed and managed: - apta-advice.com for Danone Middle East, utilizing Sitefinity CMS - Korektel.com for Korek Telecom, utilizing Sitefinity CMS - pfizer4life.com for Pfizer Nutrition, utilizing Sitefinity CMS• Successfully managed the restructuring of existing Visa websites to adhere to a new and consistent structure aligned across the region.• Demonstrated expertise in handling maintenance tasks for various websites and projects, including Visa, Dubai Airports, Roshan, and other notable clients.

Sin El Fil, Beirut, Lebanon

• Developed and successfully managed a comprehensive Hospital Information System, encompassing crucial hospital procedures such as Registration and Admission, Laboratory and Operations, and Billing modules.• Utilized ASP.NET, JavaScript, AJAX, and SQL Server 2008 to create a robust and efficient system.• Demonstrated proficiency in designing and implementing a solution that effectively streamlined hospital operations and enhanced patient management.• Took ownership of the project, ensuring seamless integration of modules and smooth functionality across all areas of the Hospital Information System.

Hamra, Beirut, Lebanon

• Successfully developed and administered a comprehensive Project Tracking System, encompassing modules such as timesheets, tasks, projects, proposals, and billing. Integrated the system with the Great Plains System for seamless data synchronization.• Designed and developed a robust Inventory and Purchasing System, including database analysis and administration. The system featured a Contracts module for efficient management of inventory and purchasing operations.• Developed a highly functional Helpdesk System, enabling multiple companies to submit online requests and track the progress status of their requests.• Contributed to the integration efforts between the Helpdesk System and the Project Tracking System, ensuring smooth data exchange and efficient collaboration between the systems.• Assisted in integrating the Helpdesk System with the Inventory and Purchasing System, facilitating streamlined workflows and improved coordination.• Collaborated on the development of various websites for organizations and companies, demonstrating versatility in web development across different projects.

Bachelor, Computer Science

Certification, Digital Marketing Course

Push Marketing, Pull Marketing, Long Term Marketing and Retention

Elementary Mathematics