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Dalia Diaz Email & Phone Number
Global Quality Manager at Expedia Group
at
Expedia Group
1 work email found
@lifeatexpedia.com
8 phones found area 309, 806, and 512
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Quality Manager at Expedia Group
Location
Austin, Texas Metropolitan Area, United States
Company size
Who is Dalia Diaz? Overview
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Quick answer
Dalia Diaz is listed as Global Quality Manager at Expedia Group at Expedia Group, a company with 22865 employees, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at lifeatexpedia.com, phone signal with area code 309, 806, 512, and a matched LinkedIn profile for Dalia Diaz.
Dalia Diaz previously worked as Global Quality Manager at Expedia Group and Quality Assurance Manager at Expedia Group. Dalia Diaz holds Bba, International Business And Marketing from The University Of Texas At Austin.
Company email context
Email format at Expedia Group
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{first}.{last}@lifeatexpedia.com
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AeroLeads found 1 current-domain work email signal for Dalia Diaz. Compare company email patterns before reaching out.
Profile bio
About Dalia Diaz
Well-versed, and results-oriented professional with substantial years of experience in providing leadership in driving organizational success and achieve business goals and objectives. Exemplify competency in formulating and implementing systematic methods to advance corporate functioning, achieve interventions, and adapt to new technologies. Leverage ability to deliver project success, achieve process improvements, and execute customer-oriented applications projects toward operational productivity and efficiency. Demonstrate adeptness in building solid business relationships with key stakeholders to guarantee client retention and repeat business.
Listed skills include Strategic Planning, Insurance, Team Building, Business Analysis, and 34 others.
Current workplace
Dalia Diaz's current company
Company context helps verify the profile and gives searchers a useful next step.
Expedia Group
16 roles · 44 years
Dalia Diaz work experience
A career timeline built from the work history available for this profile.
Global Quality Manager
CurrentResponsible for Managing Global Quality direction for the Service and Operations of Conventional Lodging and Off-shore vendors. Have worked with Quality with Account Management and Service and Operations for Vrbo. Providing business insights, tool support to monitor trends and enhancements, and the impact and reporting on the implementation of Insights..
Sep 2019 - Present
Quality Assurance Manager
Current
Sep 2019 - Present
Quality Manager
Managing quality assurance (QA) programs for the North Americal Call center. Manage the QA Team in meeting the organizations goals and objectives related to measuring and reporting quality standards associated with patient interactions across various channels. This role will also be accountable for ensuring consistency in quality assessments, calibration.
Sep 2019 - Sep 2019
Service Level Supervisor (Workforce Mangement)
Oversees and directs the development and maintenance of Workforce Management and Real-Time Adherence programs at Homeaway's call center. Support the leadership teams across multiple departments. Oversees the Real-Time adherence teams (Service Level Coordinators) Research the latest trends and leverage analysis' to increase Agents' productivity, support.
Nov 2018 - Sep 2019
Senior Service Level Coordinator (Workforce Management)
Provide Leadership of the Real-time adherence team and working closely with the scheduling and planning team to re-balancing each day’s workload with available human resources to deliver a good service level to customers efficiently. Taking steps to ensure that service levels are hit, agents are fully utilized, and customers are getting great service..
Jul 2018 - Nov 2018
Service Level Coordinator (Workforce Mangement)
Service Level Coordinator (May 2016 - Present). Monitor adherence, report on it and understand what causes agents are missing adherence to Work Schedules to meet Service Level Agreements. - Compare the agreed and achieved service levels and report information on the usage of services, do ongoing measures for service improvement - Work with Management on.
May 2015 - Jul 2018
Infotainment Specialist, Customer Service And Technical Troubleshooting
Provision of exceptional assistance to the supervisor in completing agent’s file; presiding over team meetings; and coordinating with the team on future changes; as well as in guiding new agents, attending in critical meetings, and conducting weekly performance evaluations.Identification and assessment of gaps in the technical solutions provided to agents.
Apr 2014 - May 2015
2 Star Platinum Brand Partner
Nutrie
I began this new business to assist those who want to lose weight and not take as many products. NUTRIE is a weight loss program with three excellent products that work! You can visit my website at http://daliadiaz.automaticbody.com/cp/2653. Let me know if you are interested in becoming a Business Partner by contacting me at dd012161@gmail.com. This is a.
Jun 2013 - Mar 2014
Consultant
Diaz Consulting
Provision of consultation services to Companies on the Hispanic Market strategiesPersonal Development and Coaching
Oct 2012 - Jan 2014
Business Analyst-It
Training in the Business Architect role while developing improvement of new market’s retention for the company by creating tools and tools and support structure for customers who prefer doing business in Spanish throughout the company and its regions.Design of process maps to drive the reconstruction of the IT Department’s workforce plan, including.
Jan 2011 - Oct 2012
It Service Manager
Administration of company program to support the implementation of outsourcing and off -shore development offices.Expert management of the entire large complex application development, infrastructure, and data projectLeadership in creating and implementing roadmap for the improvement of marketing applications; planning and assessing projects for the gaps.
2007 - 2010
~3 yrs
It Service Manager
Installation of geographic information system (GIS) tools into the next generation of GIS services.Direction to the team during the successful migration of new GIS infrastructure though centralized geo-spatial database, web-based mapping tools, and a robust desktop mapping suite.Institution and management of a governing body across Business and IT.
2003 - 2007
~4 yrs
It Manager, Network Security, Directory, And Active Directory
2000 - 2003
~3 yrs
Urban Markets Analyst | Business Side Business Analyst | Public Affairs Specialist
1991 - 2000
~9 yrs
Underwriting Operations Supervisor| Auto/Fire Underwriter
1982 - 1991
~9 yrs
Team & coworkers
Colleagues at Expedia Group
Other employees you can reach at lifeatexpedia.com. View company contacts for 22865 employees →
BL
Bailey Lalonde
Colleague at Expedia Group
Springfield, Missouri, United States, United States
View →
YE
Yusuf Elsayeh
Colleague at Expedia Group
Kirkland, Washington, United States, United States
View →
PK
Peem Krisanaracha
Colleague at Expedia Group
Bangkok, Bangkok City, Thailand, Thailand
View →
ES
Ekansh Saxena
Colleague at Expedia Group
Gurugram, Haryana, India, India
View →
KW
Kalli Wilhite
Colleague at Expedia Group
Springfield, Missouri, United States, United States
View →
JY
Jianjun Yuan
Colleague at Expedia Group
Seattle, Washington, United States, United States
View →
DP
Dianne Pham
Colleague at Expedia Group
Chicago, Illinois, United States, United States
View →
LM
Laurens Maes
Colleague at Expedia Group
Geneva, Geneva, Switzerland, Switzerland
View →
VD
Vanshika Dixit
Colleague at Expedia Group
Gurugram, Haryana, India, India
View →
ST
Silvia Trogu
Colleague at Expedia Group
São Paulo, São Paulo, Brazil, Brazil
View →
Bailey Lalonde
Colleague at Expedia Group
Springfield, Missouri, United States, United States
View →
YE
Yusuf Elsayeh
Colleague at Expedia Group
Kirkland, Washington, United States, United States
View →
PK
Peem Krisanaracha
Colleague at Expedia Group
Bangkok, Bangkok City, Thailand, Thailand
View →
ES
Ekansh Saxena
Colleague at Expedia Group
Gurugram, Haryana, India, India
View →
KW
Kalli Wilhite
Colleague at Expedia Group
Springfield, Missouri, United States, United States
View →
JY
Jianjun Yuan
Colleague at Expedia Group
Seattle, Washington, United States, United States
View →
DP
Dianne Pham
Colleague at Expedia Group
Chicago, Illinois, United States, United States
View →
LM
Laurens Maes
Colleague at Expedia Group
Geneva, Geneva, Switzerland, Switzerland
View →
VD
Vanshika Dixit
Colleague at Expedia Group
Gurugram, Haryana, India, India
View →
ST
Silvia Trogu
Colleague at Expedia Group
São Paulo, São Paulo, Brazil, Brazil
View →
2 education records
Dalia Diaz education
Bba, International Business And Marketing
The University Of Texas At Austin
Leadership (National Hispanic Leadership Institute, )
Harvard,Kennedy School Of Business
FAQ
Frequently asked questions about Dalia Diaz
Quick answers generated from the profile data available on this page.
What company does Dalia Diaz work for?
Dalia Diaz works for Expedia Group.
What is Dalia Diaz's role at Expedia Group?
Dalia Diaz is listed as Global Quality Manager at Expedia Group at Expedia Group.
What is Dalia Diaz's email address?
AeroLeads has found 1 work email signal at @lifeatexpedia.com for Dalia Diaz at Expedia Group.
What is Dalia Diaz's phone number?
AeroLeads has found 8 phone signal(s) with area code 309, 806, 512 for Dalia Diaz at Expedia Group.
Where is Dalia Diaz based?
Dalia Diaz is based in Austin, Texas Metropolitan Area, United States while working with Expedia Group.
What companies has Dalia Diaz worked for?
Dalia Diaz has worked for Expedia Group, General Motors, Nutrie, Diaz Consulting, and State Farm Insurance Companies.
Who are Dalia Diaz's colleagues at Expedia Group?
Dalia Diaz's colleagues at Expedia Group include Bailey Lalonde, Yusuf Elsayeh, Peem Krisanaracha, Ekansh Saxena, and Kalli Wilhite.
How can I contact Dalia Diaz?
You can use AeroLeads to view verified contact signals for Dalia Diaz at Expedia Group, including work email, phone, and LinkedIn data when available.
What schools did Dalia Diaz attend?
Dalia Diaz holds Bba, International Business And Marketing from The University Of Texas At Austin.
What skills is Dalia Diaz known for?
Dalia Diaz is listed with skills including Strategic Planning, Insurance, Team Building, Business Analysis, Leadership, Marketing, Customer Service, and Management.
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