Dalia Harvey, M.Ed. Email & Phone Number

San Antonio, Texas Metropolitan Area

The Community Outreach Specialist at Next Level Medical is responsible for developing and implementing community outreach programs that enhance the organizations reputation and engagement with the public.

San Antonio, Texas Metropolitan Area

Duties & Responsibilities• Works full-time in the office under the guidance and supervision of the Vice President of Operations.• Identifies creative ways to conduct outreach in new and existing markets• Organizes and plans strategic engagements• Leads presentations to external audiences.• Database Maintenance - Create and maintain databases of all inquiries• Execute Special Projects on an as needed basis• Develop relationships with parents and assist in collecting all required compliancy documentation.• Meet departmental levels for phone productivity, applicant contact goals, enrollment targets, withdrawal rates, call quality, customer satisfaction.• Strong customer service orientation with the ability to build a supportive environment for families.• Excellent written and oral communication skills, including a great degree of comfort and effectiveness in public speaking and presentation.• Strong leadership, conflict resolution skills required, including the ability to research, investigate and analyze issues to offer effective solutions.• Ability to work independently, thrive under pressure and perform multiple tasks• Ability to communicate effectively and professionally with students, parents, co-workers and the public at large• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes• We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and studentsPersonal Qualities & Values: 1) Passionately Committed 2) Servant’s Heart3) Team PlayerWe believe our mission can only be accomplished through collaboration and receive true joy in being a part of something greater than ourselves; Each of us is one part of a whole, each with different roles, expertise and responsibilities; working together in synchronicity.

San Antonio, Texas, United States

Assist traditional and nontraditional students with their chronological résumés and cover letters according to their knowledge, skills, abilities, and interests—strengthen objectives, skills, and work experiences. Proofread, format, edit, and modify existing résumés by highlighting technical skills and soft skills. Structure the beginning of sentences with action verbs and highlight transferable skills such as leadership, teamwork, collaboration, organization, adaptability, etc. Utilize and optimize specific keywords that will attract and scan through Application Tracking Systems (ATS) to attract qualified applicants. Utilize the ONET OnLine web-based application system to identify and locate diverse occupations and to understand workforce characteristics, requirements, and the education level that is required for the job/career. Utilize ONET My Next Move for Veterans to translate military skills to civilian terms by their branch of service and Military Occupational Specialty Code (MOS). Research résumé trends to understand the marketing process for diverse occupational fields, and to encourage attitudes, habits, and to meet employment standards. Help students identify and assess their gifts, talents, and work values by utilizing the Jung Typology Tests, John Hollands SDS/ RIASEC short version classification system, and Spiritual GiftsTests.com. Encourage students to exude confidence and to enunciate or pronounce their words clearly during interviews.

San Antonio, Texas Metropolitan Area

Representing an innovative university system that delivers high-quality education and student services. Core Values:Excellence in AcademicsCommitment to Students Professionalism in Action Innovation in EducationCareer Planning• Provide one-on-one coaching to ECPI graduates in all aspects of their job search initiatives including personal marketing, resume writing, and interview skills• Participate and provide support in student focused Career Services events and seminars.• Interview students and graduates to assist in strategizing for their professional job search.• Provide excellent customer service to students, graduates and employers.• Maintain student information files in accordance with all school and company policies and procedures, all applicable federal, state regulations and all accrediting agencies standards and requirements.Employer Engagement• Initiates, develops, and manages business partnerships with employers to establish career opportunity leads and networking opportunities for ECPI University's recent graduates, alumni, and current students. • Actively and routinely seeks employer feedback and researches industry trends; builds and maintains strong relationships. • Assists employers in the prescreening process and coordination of interviews.• Coordinates employer visits, on-campus recruiting events, job fairs, networking events, and career development workshops.

San Antonio, Texas Metropolitan Area

Recruited by a top job search global company to update resumes for job seekers across the nation. Provided excellent customer service to 125 job seekers from diverse industries throughout the nation by conducting resume video reviews for a top job search site through a talent and private cloud.Analyzed and reviewed parsed resumes, job seeker questionnaires, and applied the WHO Method and WordClouds to the professional resume writing process.

San Antonio, Texas Metropolitan Area

• Manage over 100 students and graduates and assist them with job placement in the Allied Health Care field—Medical Assistants, Limited Medical Radiologic Technologists, Medical Coding & Billing, Physical Therapy Technicians, and Surgical Technicians. • Influence, encourage and empower students to seek employment in their field of study according to their knowledge, skills, abilities, and interests, proactively helping students understand the importance of patient-centered care and excellent customer service.• Instruct, teach, and provide guidance to students on job skills such as Interview Techniques, Professional Etiquette in the Workplace, and Innovative Resume Writing techniques on PowerPoint presentations, Zoom, and Big Blue Button, successfully promoting resilience and confidence while collaborating with instructors.• Modify resumes and highlight students’ technical and soft skills to ensure the professional document is ready for the marketing process, creating professional documents that showcase quantifiable outcomes. • Develop an online interview guide (due to COVID-19) on MS Word to help students transition from face-to-face classroom instruction to online learning, resulting in successful Zoom interviews. • Collaborate with hiring managers by utilizing interpersonal and intrapersonal skills to create new job opportunities, interviews, hires, and placements, generating 20 new positions during COVID-19 challenges.• Documented and updated Excel spreadsheets, Texas Workforce Commission binders, and Campus Nexus database by utilizing analytical and problem-solving skills, successfully eliminating data-entry mistakes.

San Antonio, Texas, United States

Provide assistance to assigned Certified Advisors with their student caseloads (225-275) and focus on achieving enrollment, retention, graduation, mission statement, and Individual Success Plan (ISP) goals. Develop academic pathways by reviewing degree requirements and creating and updating ISP’s in the database. Audit and assess academic records for accuracy and completeness during each semester. Work and serve as a liaison between advisors and students, council with each student and their academic advisor regarding educational status, course deficiencies, GPA, and VA benefits. Furnish course information, help students register for courses, and assist with their FAFSA online forms. Monitor, track, schedule, and document advising sessions on “Who’s Next” system/software. Analyze, assess, and utilize Alamo GPS Production Upgrade Environment/Degree Works on ACES. Identify at risk-students, monitor their progress, and provide appropriate referrals for tutoring services. Collaborate with other Work Studies, Peer Advisors/Student Ambassadors, and School Certifying Officials during the VA education and certification process: fill out required VA checklists, forms, and applications. Maintain confidentiality according to FERPA and Title IX of the Education Amendments Act.

Okinawa, Japan -Camp Courtney, Camp Foster, And Kadena, Afb

Recruit, assess, and place volunteers in their positions according to their knowledge, skills, and abilities. Conduct/or arrange orientation and training programs, introduce organization's mission and vision. Develop, promote, and maintain a wide range of volunteer opportunities within the organization. Engage, support, and connect service members and their families to community resources. Utilize Mybackgroundcheck.com, maintain volunteer confidentiality, and abide by federal and administrative laws. Create and update volunteer job descriptions and review duties and responsibilities with volunteers. Collaborate with the advisory board and discuss strategies to recruit and retain volunteers. Schedule volunteer activities and keep track of volunteer hours on Microsoft Excel and database. Maintain accurate records and provide timely statistical documents to station managers. Attend fundraisers and recruiting events within the community to attract qualified candidates and to generate funds to support volunteer programs. Rate and nominate volunteers for annual awards by analyzing the volunteer database and hardcopy files. Implemented the first recruitment fair on Camp Foster and recruited 55 new volunteers. Initiate, submit, and read Emergency Red Cross messages in the database and notified Red Cross leaders and military base commanders. Elected to attend the American Red Cross National Institute in Minneapolis, MN and received 40 hours of training on Recruiting and Motivating Volunteers, Designing Jobs for Volunteers, Volunteer Recruitment Strategies, Relationship Building, Diversity, and Labor and Relations. Master of Ceremonies at several volunteer recognition events and raised 7k from the Officers Wives Club by presenting my speech on my personal volunteer journey, “What Spurred Me to Volunteer" which was based on the tragic events of Hurricane Katrina.

Academic Advising, Graduate Certificate, 4.0

Activities and Societies: Member of Kappa Delta Pi International Honor Society in Education, Mu Gamma Chapter at ASU.Special emphasis.

Master Of Education - M.Ed., Student Development And Leadership In Higher Education, 3.9

Activities and Societies: Member of Kappa Delta Pi International Honor Society in Education , Mu Gamma Chapter at ASUResearched.

Bachelor Of Arts - Ba, Management Studies, Concentration In Human Resources Management, 3.9

Activities and Societies: Delta Epsilon Tau-Member of the International Society. Member of Golden Key International Society.- Gained.

Certificate, Effective Teacher Training Program, 30 Hrs Of Instruction

Associate Of Arts - Aa, Management Studies

Undergraduate Certificate, Human Resources Management/Personnel Administration, General

Undergraduate Studies