Dalia Martinez Email & Phone Number

Toronto, Ontario, Canada

Mississauga

•Solicited and generated group business through effective interaction with clients, cold calling and in person sales meetings•Maintained and continued to develop current client relationships in order to secure repeat business•Identified key factors and trends within the group market in order to optimize and drive new business, thus incorporating new ideas to utilize within the company in order to reach individual and group sales targets.•Exceeded personal sales target of CAD $1 million in the first year all while undertaking a dual role•Communicated, liaised and negotiated internally and externally using appropriate methods to facilitate the development of profitable business, sustainable relationships and effective service•Liaised closely with all internal departments for smooth running of the booking process, accounts queries and other discrepancies•Responded to and followed up on client inquiries using appropriate methods ensuring all deadlines were adhered and done in a timely manner.•Developed solid working relationships with Hotels

• Collaborated and assisted in establishing a Hotel Product Department within the company• Developed successful partnerships with 50 luxury hotels within a 6 months span, which was pacing ahead of the goal of reaching 125 luxury hotels by year’s end.• Secured marketing funds in partnerships with luxury hotels for comprehensive media coverage; managed to secure $10,000 USD within the first 3 months of the initial operation.• Negotiated continuously with various luxury hotel partners, thus increasing supplier base while ensuring competitive rates, highest commissions and value added amenities. • Organized travel arrangements for site inspections, purchasing trips and trade shows by securing complimentary rooms, transfers, low cost airfares; consistently coming in under the travel budget.• Regularly trained 20-30 Travel Agents on current product information

Toronto, Canada Area

• Prepared and maintained contracts for over 150 hotels including the overall management of contracting• Provided full executive administrative support to one Executive V.P., one Senior V.P., and two Product Directors; simultaneously adapting to each directors approach to purchasing.• In charge of contracting hotels for Panama City, Panama, securing $3,000 USD in marketing contribution for the annual brochure.• Reviewed sales reports and followed up with hotels on a weekly basis, negotiating specials in order to increase sales mutually benefiting the company and the hotels.• Liaised with 7 different departments and process information as related to the Product Department

Toronto, Canada Area

• Worked alongside the Vice President of the Product Department for a large Tour Operator company handling the administration of approximately 80 hotels.• Assisted in negotiations for special rates• Successfully negotiated with ground handler partners to maintain rates without an increase for the following season• In charge of coordinating and organizing itineraries for Familiarization trips for Travel Agents• Worked with the Marketing Department to produce 2 annual nationwide brochures which were distributed to all Travel Agencies across Canada• In charge of coordinating and organizing itineraries for Familiarization trips for Travel Agents• Coordinated and managed meeting, schedules, e-mail management, booking conference rooms, teleconferences, and preparation of reports and materials.

Toronto, Canada Area

• Responsible for pricing up to 90 educational custom itineraries per year• Coordinated 45 tours on the first year and increased to 65 on the second year• Booked attractions, hotels, shows, restaurants, etc., all according to the requests of each client• Provided input to maximize sales, while ensuring a high margin level and maintaining the highest possible tour quality• Successfully negotiated rates with various vendors ensuring rates would not increase more than 5% per year

Ixtapa, Mexixo

• Sold 30-60 excursions per week which helped exceed the financial target imposed by Club Med corporate office• Accompanied guests on excursions to assure each excursion ran smoothly• Contacted tour suppliers in order to make arrangements for each excursion on a daily basis• Opened and closed over 100 internal guests accounts per week• Assessed and resolved any problems or inconveniences guests encountered; received top customer service achiever for reception staff

Supply Chain Management

Travel And Tourism

Education record