Dalia Ochoa Email & Phone Number

Santee, California, United States

Santee, CA

Greater San Diego Area

• Excelled working under pressure in a fast-paced environment, executing scheduled events, while actively selling to achieve monthly quota
• Consistently communicated and collaborated with all hotel departments to ensure seamless execution of Client vision, while maintaining timelines and creating memorable experiences
• Expert management of Client room block and meeting contracts, coordinating reservations, meeting logistics, materials, and meals

San Diego, California

• Responsible for assisting up to 5 Sales Managers in qualifying leads, producing tailored proposals and generating contracts for corporate meetings and social events
• Supported department operations by creating efficient processes, maintaining supplies, offering creative marketing ideas for unique brand
• Conducted personalized, thorough hotel site inspections with clients, exhibiting key features and benefits of the property while assessing and anticipating ideas and needs

San Diego, CA.

• Empathized and resolved guest complaints with creative problem-solving solutions, consistently offering guests alternative options
• Created personal connections with guests, and multi-tasked serving as a bell service agent and concierge in addition to a Front Desk Host
• Promoted to Rooms Control within department, received and fielded all inbound hotel calls, decreased queue times for early check-ins, worked closely with every hotel department on luggage room drops, Guest’s valet cars.

San Diego, CA.

• Initiated update of company website, including dramatic visual before and after project photos, while implementing search engine optimization strategies to improve online marketing position
• Boosted company’s brand by becoming the San Diego service partner for popular television series “DIY Network” and local filming
• Multi-tasked working for two companies in one office, conducting account reconciliations, securing tenant payments, responding to phone leads and emails, updating online marketing, creating advertising collateral

La Jolla, CA.

• Directly assisted company Owner and Senior Wedding Planner on event dates to execute vision and manage details requested by wedding couple
• Responsible for ensuring smooth customer relations and event execution
• Coordinate with other industry partners and vendors to ensure that they perform to the best of their ability

Bachelor'S Degree, Hospitality And Tourism Management

Emphasis in Meeting & Events Management

Associate'S Degree, Business Administration

Graduated with Honors in Business Administration