Dalia Williams Email & Phone Number

*Process congregant and vendor payments through cash, check, credit card, and ACH*Update employee records updated with benefit, deduction, pay, and time-off information *Enter and submit payroll on a bi-weekly basis for salaried, part-time, and religious school staff*Audit data from various source points to ensure accuracy during export (Eventbrite, C&P, Authorized, etc.)*Create and send out Congregant monthly statements*Prepare Year End statements of tax-deductible contributions*Reconcile cash accounts on a monthly basis for accurate financial reporting*Manage billing via Salesforce (NPSP) for Congregation members and non-members

New York, Ny, Us

*Contacted existing customers to obtain payment status of past due invoices.*Exhibited a professional demeanor through contact by phone or email to ensure customer satisfaction.*Ensured clients invoices were paid promptly by resolving client disputes, and by working closely with internal staff*Provided commentary on past due balance for Senior Management*Maintained strong communication and understanding with clients regarding payment of all outstanding invoices*Made courtesy calls on large invoices before the due date to ensure any issues are identified and resolved

Woonsocket, Ri, Us

* Provided differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues * Focused on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed * Accurately operated a cash register - handled cash, checks and credit card transactions with precision while following company policies and procedures * Maintained the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager * Supported opening and closing store activities, when needed * Provided customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools* Embraced and advocated for new CVS services and loyalty programs that support our purpose of helping people on their path to better health

Jersey City, New Jersey, Us

*Delivered white glove Concierge services, assisting with tasks including placing dining reservations and suggestions, flower orders, ticket inquiries, assistance while travelling and more.*Provided meaningful and relevant insight to customers regarding the services that their Concierge can provide for them*Recommended tailored solutions to the customer to drive brand loyalty*Identified opportunities to proactively meet member needs to deliver customized recommendations and services; focusing on value-added solutions*Utilized a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions*Utilized multiple complex systems to accurately document and research customer information*Maintained acceptable performance standards including effectiveness, efficiency and quality*Worked in a fast paced, structured call center environment

Boston, Massachusetts, Us

* Handled client and dealer inquiries, complaints, and request in professional and timely manner.* Managed a daily, high-volume workload of contacting clients and dealers then tracking detailed information.* Performed basic office duties including: copying, faxing, making calls, stuffing envelopes, etc.

Waterville, Me, Us

Waterville, Me, Us

* Assisted Provost and Assistant to the Provost in daily task.* Tracked budget for department in Excel and in original binder.* Maintained printers and equipment in printing room.

*Ensured customer satisfaction in the leading and supervision of activities and trips at center and off-campus*Explained the daily activities to students and group leaders in a clear and positive manner and keeping them well informed*Prepared adequate planning & preparation for all activities and trips, ensuring that activities start and finish on time, and clearly explaining meeting points and times*Clearly guided and communicated to students about different sightseeing trips or city tours* Ensured and maintained proper levels of student discipline, welfare and safety of all students during activities* Informed the Activities Manager and/or the Center Manager about any problems or incidents during an activity or excursion* Carried out residential responsibilities, including meal and bed time supervision and guardian duties, check-in and check-out during weekends and linen exchange based on a rotation schedule

•Assist Academic Teachers in planning and delivering daily lessons. •Lead delivery of activities as planned with the teacher. •Assist teacher in reviewing and correcting all home work, quizzes, tests, etc. •Assist teacher in evaluating scholars and in preparation of progress reports; assist in administering assessments, and creating portfolios. •Ensure that academic and social goals are achieved for all scholars. •Assist in providing behavior management and behavior interventions; assist in injury and incident reports. •Act as a mentor and role model for scholars. •Attend staff meetings and provide program evaluations. •Maintain classroom supplies. •Assist teacher in classroom set up and clean up of classroom each day. •Conduct daily attendance checks. •Perform other duties as assigned

Boston, Ma - Massachusetts, Us

• Responsible for leading the development and implementation of the tennis and fitnesscurriculum for our students.• Responsible for oversight of site flow from tennis to fitness to reading stationsthroughout the program day.• Responsible for supervising junior staff, volunteers and students attending theprogram.• Responsible for the administration including attendance, supervision of drop-off andpick-up procedures, equipment setup, parent calls and support.

High School Diploma, Regular/General High School/Secondary Diploma Program

Bachelor'S Degree, Accounting