Dalila Gonzalez Email & Phone Number

Provincia De Buenos Aires, Argentina

By combining business rules with sophisticated machine learning algorithms, Prisma generates suggestions that help retailers make better decisions and increase their profitability.Handle Data Quality Inquiries: Address and resolve client inquiries regarding data quality, ensuring timely and accurate responses to maintain customer satisfaction.Create and Maintain Dashboards: Utilize Metabase to design, develop, and maintain interactive dashboards for monitoring data quality and data reload processes, ensuring data is presented effectively for analysis.Consume and Verify Client Data: Employ Postman to retrieve, verify, and analyze client data, ensuring data integrity and accuracy.Manage and Track Support Tickets: Utilize Jira to manage the lifecycle of support tickets, from intake to resolution, ensuring efficient and organized tracking of client issues and requests. Also lead the implementation of Intercom to enhance customer support and communication, integrating the tool with existing systems and processes to streamline client interactions.Document Processes and Solutions in Confluence: Write and maintain comprehensive documentation in Confluence, detailing processes, solutions, and best practices to ensure knowledge sharing and team alignment

Madrid, Comunidad De Madrid, España - Remote From Argentina

- Receive, prepare, and clean data submitted by retail brands for further analysis by our AI in stock performance reports using Excel and SQL.- Develop specific projects for each client based on the quality of their data and business needs.- Collaborate with Customer Success and Consultancy Department in the customer status survey.- ETL development and database maintenance using SQL Server- Responsible for writing and uploading Customer Data Centric team documentation in collaboration with the development team.- Monitoring all week and 1 hr on call during weekends.

Argentina

-Built and refactored DDBB using Excel and SQL.-Make data visualizations for the marketing team using Power BI.-Contributed to a monthly report about social media engagementand social listening to improve consumer sentiment towards thebrand.

Argentina

Clean and segmentation of customers by client needs using SQLServer and Excel.

Argentina

Creation and development of emails, OFT files and newsletters.Knowledge of Salesforce for uploading and sending of files.

Argentina

Web developer - Wordpress.

Report of incidences using FreshDesk.Remote support for teachers and students from the institution.

Computer Systems Analysis/Analyst

Curso, Diseño Ux/Ui

Curso, Learn Sql

- Manipulation - Queries - Aggregate Functions - Multiple Tables

Curso, Web Page, Digital/Multimedia And Information Resources Design