Dalila Mccarty Email & Phone Number

Jacksonville, Florida Area

FHA Reconveyance reporting, vendor liaison, investor communications, extensive research for HUD/FHA loans related to conveyance and reconveyance impediments.

Jacksonville, Florida Area

Led a team of 6 employees and managed our international relationship with the team in Manila which included providing training and inventory report monitoring. Provided coaching to employees, training, MI Carrier/vendor relations, assigned worked, yearly employee reviews, monthly one on ones.

Jacksonville, Florida Area

Post QA audit of the Manila Team for MI Claims, prepared and filed mi claims, FNMA investor billing demands, 3rd party vendor billing demands, assisted management with escalated cases, traveled to Manila to provide initial mi claim filing training. Supported various internal lines of business for any mi related issues. Provided team training. Distributed inventory reports to teams.

Neptune Beach, Fl

• Consistently provided exceptional customer service and support for Underwriters, Brokers and internal staff• Responsible for reviewing tax transcripts and alerting Underwriter to any inconsistencies• Proficient in ordering DataVerify and investigating all fraud monitoring findings• Responsible for executing Verbal Verifications of Employment• Proficient in ordering LQIs and reviewing credit report for new debt or recent derogatory credit• Strong organizational skills and responsible for training new hires to role• Responsible for ordering FHA case assignments and Appraisal logging• Proficient in Encompass and VirPack imaging systems