- Assist upper management with any ADHOC tasks related to Clients and/or Administration.- Help contact clients with retrieving or relaying information.- Train Clients on using CRM or other software.- Assist with all aspects of new order process.- Help with delegating tasks to existing staff.- Corresponding with clients by phone and email.- Help troubleshoot CRM issues or minor client requests.- Help with designing CRM blueprints/templates.- Document important processes related to my role.- Filling out and sending out agreements and contracts by e-sign to clients.- Organise client data into our systems.- Assist team as needed for issues pertaining to my role

- Promptly manage and respond to customer inquiries via Gorgias.- Display exceptional attention to detail and the ability to follow through on all customer and internal communication aspects.- Work efficiently under pressure, managing to balance speed with quality in email responses.- Exhibit strong problem-solving skills with the ability to provide creative solutions to customer issues

- Searched for partnership opportunities by scraping websites and through Instagram, focusing on wedding venues, planners, and photographers.- Created databases on Google Sheets that are easy to monitor and edit.- Created cold email campaigns using instantly.ai

Establishing a database for reach-out emails (potential customers and partners).Create and setup the technical side of a cold email campaign using GoDaddy, Google Workspace, and instantly.ai.Create and Organize sheets to keep track of current progress.

Copywriting, data entry, website designing (through Shopify), print and digital graphic designing, social media management, Facebook and Instagram ads.