Dalisay R. Dayacap Email & Phone Number

Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Red Cross Shop Volunteer Sales Assistant - generates sales to achieve store budgets and provides high level of customer service in line with Australian Red Cross customer service standards

Melbourne, Australia

Customer order fulfillment; supports internal sales and marketing; planning and scheduling; domestic and overseas manufacturing; supply chain and logistics; technical and finance, for two market segments namely Dow Industrial Solutions and Dow Oil, Gas & Mining.

Travelled and photographed Thailand, Laos, Myanmar, Philippines, Hong Kong, Macau and Singapore before moving to Melbourne as Australian Permanent Resident.

Singapore

Managed stakeholders’ expectation in the matrix organisation and worked horizontally to maintain alignment with global partners in Switzerland, Austria and Asia Pacific. Hired, coached and trained customer service team. Customer Service Leader who delivered regional support in the order fulfilment and delivery of equipment and module sales orders..

Singapore

Set-up of customer service/order fulfillment team

Singapore

Served global customers in service centre - delivered products, projects, technical and commercial support. Chaired customer-specific projects from conceptualization to delivery. Created Bill of Materials (BOM) for all equipment and project orders and released the demand in the system. Issued quotation for machines, customer projects and technical support.

Singapore

Oversaw the full-cycle projects (CSRs) for customers worldwide from Initiation, Requirements Engineering, Effort Estimation, Quotation, Ordering, Planning, Implementation, Buy-off and Delivery. Controlled project status and cost. Provided periodic status report to stakeholders and drove on-time project delivery. Identified project risks and issues and.

Singapore

5 months work assignment in Switzerland – collaborated with Assembly and Engineering team on a project to transfer module assembly to Asian vendors. Audited and selected new suppliers in South East Asia. Negotiated prices and proposed process improvements. Developed and refined manufacturing processes, test procedures, test equipment and data collection.

Singapore

Solved design-related issues and devised product improvement in terms of yield, reliability, quality and cost. Provided technical support to Manufacturing, Procurement & Quality Assurance on product engineering issues. Gathered and analysed process data for yield monitoring, troubleshooting and process improvement activities.

Philippines

Quality Management System (QMS)/ISO Internal Auditor. Created assembly standard for setting up new product lines. Supported Quality team in technical aspects of vendor management. Designed and executed process, yield, quality and cost reduction activities. Recommended and implemented measures to solve manufacturing issues. Improved production methods and.

Japan

- Performed design of experiments for hard disk drive component's cleanliness improvement. - Conducted process audits at component suppliers in Japan.