Daliya Hanifa Email and Phone Number

- Responding to each email from Key Customers without fail.- Coordinating to Internal Teams (Courier Operation Supervisor /Warehouse Coordinator/ Customer Care Executive) to serve customer requests and Update the Customer with the latest update on their request upon receiving feedback from warehouse team.- Sending Overall Report (Total Shipments/Delivered/ Undelivered) to Key customers on Daily Basis.- Prepare List of Escalation Issues/ Priority Deliveries (If any) and submit to dispatcher on Daily Basis.- Follow up with dispatcher if any shipments from the Escalation and Priority Delivery list is not updated within 48 hours.- Receiving shipments in OCS Facility from Key Account Customer and scan the shipment and inform them if there is any discrepancy.- Preparing Destination Partner AWB for Each Shipment Promptly with in same day.- Monitor packing and preparation of shipments for Export.- Prepare the Manifest for the shipments which ready to export with all required documents.- Sending Shipment details to get quote from Airline.- entering all courier job file in system and update the finance.- Arranging the export shipment delivered to the Airline on the date as per the flight Schedule, with coordinating with arranging with clearance team. - Preparing reports: - Daily Overall Reports. - Daily OFD Report.- Daily Priority Delivery. - Report on Escalation email.