• Supervised the procedures and processes of checking and testing systems, determining the requirements related to the objectives according to the approved standards and guidelines.• Coordinated operations and cooperation with technical and software teams to improve systems and software, ensuring they meet higher quality and accuracy requirements.• Led the testing and analysis of systems and software, measured KPIs, and ensured the achievement of outputs and results aligned with specified plans and expectations.• Implemented training and capacity-building workshops for employees to enhance their knowledge of software systems and applications, and improve performance.• Solved the problems and challenges faced by systems and software through effective communication with departments, providing solutions and protection measures for systems and data.• Analyzed the data converted them into valuable outputs and shared them with the departments with the submission of development proposals and reflecting the results through the approved reports.