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Strengths lie in the ability to simplify complex processes driving continuous improvement and operational excellence through journey mapping and new technologies. An energetic and dynamic operations leader motivating people to achieve their full potential. Leading teams to successfully work together delivering on objectives through strategic planning and the implementation of robust business plans. Passionate about the customer and user experience, determined to meet expectations through reducing effort, providing prompt, consistent and quality service.
Valda Energy Limited
View- Website:
- valdaenergy.com
- Employees:
- 110
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Chief Operating OfficerValda Energy LimitedBicester, Gb
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Operations DirectorValda Energy Limited Jul 2019 - PresentBicester, Oxfordshire, GbDesign, lead, and oversee the company's operational processes, initiatives, and goals. Helping the organisation deliver long and short-term plans by implementing judgement, vision, management, and leadership. Leading Business Change, Marketing, IT along with all front and back-office customer operations covering the end-to-end customer onboarding, registration, billing, and metering journeys. Using research and insight to feed into the change roadmap and execute plans designed to meet customer expectations which are aligned to company goals. Exploring innovative technologies to drive positive change to achieve a better user and customer experience whilst maximising on opportunities available within existing systems through the management of regular system releases. Responsible for setting up a new service centre including the procurement and implementation of new technologies, recruitment, and training. Management of cloud-based contact centre & CRM technologies. A keen collaborator, working closely with other department leads to drive a one team culture.
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Head Of CustomerThe White Company Sep 2017 - Jul 2019London, Greater London, GbCustomer ambassador inspiring others to achieve customer service excellence and creating an experience that is personal to the customer. Leading the vision of creating a customer first culture across the business and the development of a customer first action plan. Full ownership of maintaining customer service policies and developing relevant customer facing communications. Oversee customer research, voice of the customer trends and customer insight with full ownership of developing and managing business actions to increase customer satisfaction and Net Promoter Scores. Oversee contact centre operations to deliver a consistent and outstanding experience across all customer service channels both in house and through our partner outsourced services. -
Head Of Business ServicesOpus Energy Aug 2016 - Sep 2017Northampton, Northamptonshire, GbResponsible for the end-to-end customer experience and business processes in SME Services, Corporate and Customer Retentions department.SME services manage all aspects of Broker Administration assisting and resolving queries from external brokers. The department is accountable for contracts, registrations and objections.Customer Retentions process all change of tenancies and support our customers to maintain an accurate billing and liability database. The Corporate department are responsible for pre-live contact, registration, account/debt management and administration of all large corporate customers and brokers. -
Head Of Customer ExperienceOpus Energy Jul 2015 - Aug 2016Northampton, Northamptonshire, GbDisplay exceptional leadership by adopt innovative and resourceful approaches to problem solving. Lead the operations managers to deliver against department objectives whilst ensuring compliance and following regulation. Work closely with other Opus Heads of Departments to share best practice and create awareness of strategic direction. Manage the departmental operational budget implementing operational controls to ensure any potential overspends are identified and actions taken to manage. Develop succession plans for all aspects of the operational department and ensure departmental managers are promoting succession within their teams. Build relationships with industry regulatory bodies and investigate and respond to escalated complaints raised, professionally and within agreed timescales. Identify value-adding projects and allocate appropriate resource to ensure delivery on time and within budget. Design and deliver strategic changes to operational performance to maximize efficiency and reduce operational cost.
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Customer Relationship ManagerOpus Energy Jun 2014 - Jul 2015Northampton, Northamptonshire, GbTo develop strong relationships with our corporate customers and key Broker services, supporting the business development function and improving retention and renewals. Emotionally intelligent remaining objective, delivering and receiving feedback well. Responsible for preparing, formatting, and analysing data. Developing succession plans in the form of department visions. Working on training programmes to aid development within the team for new starters at Account Manager and CRM level. Attending Talent Manager workshops and delivering training back to the team.
Daljeet Kaur Skills
Daljeet Kaur Education Details
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The Open UniversityManagement -
Gravesend Grammar School For Girls
Frequently Asked Questions about Daljeet Kaur
What company does Daljeet Kaur work for?
Daljeet Kaur works for Valda Energy Limited
What is Daljeet Kaur's role at the current company?
Daljeet Kaur's current role is Chief Operating Officer.
What is Daljeet Kaur's email address?
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What is Daljeet Kaur's direct phone number?
Daljeet Kaur's direct phone number is (866) 846*****
What schools did Daljeet Kaur attend?
Daljeet Kaur attended The Open University, Gravesend Grammar School For Girls.
What skills is Daljeet Kaur known for?
Daljeet Kaur has skills like Team Leadership, Call Centers, Sales, Quality Assurance, Teamwork, Coaching, Galileo, Team Building, People Skills, People Development, Appraisals, Customer Service.
Who are Daljeet Kaur's colleagues?
Daljeet Kaur's colleagues are Tom Roberts, Owen Batts, Becky Baker, Kathryn Smith, Carolyn Kelly, Charlie Crossley Cooke, Emily Gillas.
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