• Coordinated logistics operations for a leading food delivery platform, overseeing 1500 drivers across multiple cities.• Drove operational improvements resulting in 18.52% profit margins and 12% reduction in logistics expenses.• Collaborated with cross-functional teams to ensure seamless delivery experiences and resolve issues promptly.• Utilized Google Sheets formulas and macros to automate data analysis and reporting tasks, improving efficiency and accuracy.• Conducted regular audits and analyzed data to identify trends and cost-saving opportunities.• Developed and implemented a training program to improve delivery partner communication skills, reducing delivery problems and customer complaints by 25%.• Implemented rewards and recognition program resulting in a 15% improvement in delivery performance.• Ensured compliance with grooming and uniform policies, maintaining compliance levels above 85%.• Developed initiatives to improve delivery partner NPS scores above 75%.• Retained delivery partners after a strike by reducing cost per order and decreasing business loss due to unavailability of nearby delivery partners.

• Initiated and managed multiple projects from concept to completion• Ensured projects met scope, timeline, and budget parameters• Worked closely with vendors to align goals with company objectives• Negotiated contracts, pricing, and terms with vendorsCoordinated and executed projects to boost revenue using Fiverr, Upwork, and freelancers