Extensive experience in the IT Managed Services / Third Party Maintenance environment with a wealth of knowledge in the various infrastructures of a Business; I am a confident and motivated professional with excellent IT Management skills and a proven record of achieving service level agreements and attaining targets levels using ITIL Framework Processes. Results driven with a special aptitude to plan and deliver tasks to tight deadlines, an effective communicator who is able to work efficiently with colleagues at all levels within an organisation as well on my own.I have been accountable and responsible for the successful provision of contracted Support / Maintenance Services provided to customers and ensured that all of the proactive service elements are delivered throughout the life of the service agreement. I have worked closely with Account Management Teams and Client Service Delivery organization to ensure customers receive a paramount service, also to help identify new Business opportunities and maximise the profitability of the contract. I have assisted and provided services to many high profile clients like BHS, First Great Western, Halfords, IHG Group, IPCC, National Probation Services, Superdrug, World Duty Free, Waitrose and Xerox constantly achieving and exceeding our SLA agreements. I have exceptional Hardware and Software skills and a confident user of Microsoft Products from Windows to the Office Suite. I have held various Manufactures Hardware Accreditations. I have previously held Security Clearance for NPS (SC) and for BAA Airports across the UK and had also been DV Cleared for the Home Office.
Listed skills include Service Delivery, Incident Management, Service Desk, Service Management, and 41 others.