Daljit Sidhu, Pmp Email and Phone Number

- Project Manager for delivering and communicating IT process improvements- Liase with end users on Yardi support requests- Lead and facilitate requirements and UAT sessions for projects- Analyze and identify best practices for data cleansing - Contribute to service delivery success by identifying risks and issues

- Successfully implemented Yardi Voyager Multi Family suite for various clients.- Assist clients with system implementation, training, technical support and post go-live support. - Perform data mapping, test conversions and customize software based on client requirements. - Work on business requirements with clients to reach their objectives.- Analyze the project and provide project plans based on current vs future state to meet deadlines.- Create and manage documentation for clients to simplify complex tasks and procedures. - Lead UAT with clients and assist clients testing with their process. - Actively log all cases to outline testing scenarios and resolutions. - Continuously perform process review and make recommendations on best practice.- Work closely with various internal resource teams to deliver clients objectives.- Provide continuous internal and external training on Voyager Residential module

- Provided efficient application support to clients. - Troubleshoot various issues and provided prompt resolutions to clients.- Provided training to clients on Core, Residential and Condo module.- Provided process improvements and suggested configuration changes. - Created detailed documentation outlining procedures for peers and clients.

- Providing Level 1/Level 2 helpdesk support across LAN and WAN to local/remote sites via email, phone, to all retail stores and home office users for Point-of-Sale systems, PC, telecommunication, networks, RF scanners, network printers, remote applications of terminal server plus other hardware for stores.- AD management and administration according to Nuance corporate policies and procedures. Created, modified & deleted users/groups in bulk via commands as well as manually in Active Directory. - Create mailbox, distribution groups and set up permissions on Exchange 2010 environment.- Manage and administer Windows servers (DHCP, DNS, RAID, IDRAC), VMware, TCP/IP configuration.- Support Windows XP, 7, 8, MS Office 2007, 2010, SAP client, regular office productivity apps.- Deployed VM based WSUS server release updates, service packs and hot fixes using windows update, automatic updates and group policies.- Deployed network-based installation solution; configure laptops, desktops and servers using Windows Deployment Services.- Created, configured and set up Windows XP/7 Embedded based LS Retails Software POS deployment.- Configure network printer/scanners, published printers through GPO.- Created/managed phone extensions, administered phone backup/restore, performed firmware upgrade on Digium Switchvox (VOIP)- Coordinate between appropriate parties on new user setup, including email & portal accounts, ensure that requests are delivered within established SLA.- Administer the procurement, billing, and processing of technology equipment and services.- Work with peers to develop, update and maintain the policies and procedures for all Helpdesk functions on a regular basis and as needed.

- Worked with all aspects of Administration and records management, input updated price bids in database for records or transaction history, reconciled invoicing issues referring to price/quantity discrepancy. - Updated/deleted vendor price bids with superior attention to detail, accuracy and within critical deadlines.- Executed database management, directory updates, invoices reconciliations and complex administrative assistance.