Daljit Saathi Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai

As a Product Development Manager, I am responsible for developing new products and conduct existing product refresh activities. As a part of the Technical team I support the Channel teams in the management and delivery of product propositions and product strategies to drive the business/ segment growth strategy while achieving operating targets. I manage the life-cycle and performance of the products and associated propositions to deliver portfolio growth and profitability in line with the channel’s strategic objectives.- Managing end-to-end product development by contributing to the design, development and implementation of product propositions and developments to grow the business. - Providing product advice and influence to ensure opportunities are maximized.- Contributing to and supporting the lifecycle of products, recommending strategic direction to Channel Leaders, determining product lifetime value and revising propositions in line with target customer segments.- Escalating any red flags on product performance and taking remedial actions.- Identifying and assessing opportunities and/or threats presented by new/and or emerging developments.- Compliance with all legal, regulatory, technical and organizational requirements. - Being the recognized expert in applying best practice product management techniques and tools, actively training, coaching, developing and supporting the team to ensure delivery of required standard and excellence in proposition management.- Liaising with portfolio owners and other stakeholders to ensure effective management of control processes and identification of improvement opportunities.- Ownership of strategic improvement/development of business systems including defining the requirements as appropriate.

Dubai

As an Insurance Advisor & Analyst, I was responsible for selling insurance, identifying and analyzing risk, underwriting profitable business, account management and posting an increase in top line business by providing top class sales numbers, accurate data analysis and strategy planning; at the same time ensuring that top class client service is provided.-Exclusively handling Personal Lines customers across UAE-Assisting walk-in customers in the branch for sales and inquiries-Sales & Supports to attend Emirates Employee clients in the Emirates Headquarters at RSA kiosk-Maintaining new business conversion >= 35% -Meeting sales target across various products including Motor, Home & Travel -Received ‘Highest Over Performance - Motor New Business & Highest Non Motor Premium’ awards from the CEO & Head of Sales director-Supporting customers through the RTA registration process-Generating leads for follow up to secure new business-Providing excellent customer service to RSA clients.-Giving a complete knowledge about personal insurance products to RSA clients-Achieving the targets by using sales techniques and ideas through my experience.-Sharing knowledge to team members.-Strong commitment with the customers-Identifying and analyzing high risk business from low risk business.-Underwriting (within agreed authority limits) motor, home and travel insurance over the telephone and face to face in a very professional environment.-Account Management of high net worth clients.-Focusing on renewal retention through constant follow up.-Researching and maintaining monthly MIS data. -Mentoring new employees.-Conducting training programs.-I’ve spearheaded a team during which there was an increase in service levels from 72% to 78%.

Mumbai Area, India

As a Team Coach, I was responsible for managing the whole gamut of functions pertaining to Customer Relationship Management by providing highest level of Service Quality, by regularly motivating and coaching the team. I was responsible for managing the day to day operations which included maintaining service levels, optimum resource utilization and process development.- Prepared end of day reports of the department’s performance for the Contact Centre Manager.- I was responsible for interpreting and converting statistics into charts and graphs for the department’s plans and presentations.- Provided assistance in preparing Monthly Business Review presentations.- Was responsible for setting up Targets on a monthly and quarterly basis.- I looked after goal setting, career planning and implementation of rewards /motivational programs.- Successfully managed a project to build a tool called ‘Troubleshooter’ that was used by agents to assist customers efficiently.- I spearheaded a team of 15 towards the organisation goals.- Responsible for providing timely feedback to customer service agents to enhance customer experience.- I was accountable for improving overall customer experience by exceeding the targets and matrices.- I’ve provided support to customer service agents and overlooked everyday activities.- Tracked critical cases by working in tandem with the respective department.- I managed complaints with personal level appropriately to maintain quality and continuity of relationships.- Conducting technical refresher training programs for existing agents - Trained new joiners.

Diploma In Insurance, Insurance

Masters Of Commerce (M.Com), Business/Commerce, General

Certificate In Insurance, Insurance Underwriting

Graduation, Commerce, First Class

Activities and Societies: I was in the Organizing Committee for the college Festival Olio, managing security and getting other colleges.

Education record