Daljit Thandi Email & Phone Number

Atherstone, England, United Kingdom

Birmingham, West Midlands, United Kingdom

• SME responsible for the 1st and 2nd line support of a suite of Deutsche Bank Front Office Trading applications in the Structured Finance domain (EMEA).
• Regularly liaised with Traders, prioritising and investigating reported incidents related to the trading of securities, providing RCA and ensuring a timely resolution or appropriate work-a-around within SLA, minimising.
• Took ownership of critical incidents, liaising with major incident management through to incident resolution.
• Raised Jira’s for re-occurring issues, escalating to the Development Support team.
• Create KB knowledge articles in ServiceNow for re-occurring issues.
• Alert Monitoring and Management: Actively identified scenarios requiring alert configuration and then configured the alerts to pre-empt issues using Geneos Active Console

Leicester, United Kingdom

• Responsible for the 1st/2nd line support of the Retek Merchandising system and related interfaces to Red Prarie and CODA.
• Prioritised and investigated reported Incidents, this involved troubleshooting and recreating issues related to the applications and providing the end user with a resolution or appropriate work-a-around
• Running Oracle SQL queries, modifying data and correcting data.
• Required to resolve Incidents raised within the agreed SLA’s
• Monitoring Alerts and ensuring data was being updated and passed through to the relevant systems in a timely manner
• Raised and took ownership of Problem records and assisted in the root cause analysis investigations, identifying fixes testing and release into production via the Change Release process.

Birmingham, United Kingdom

• Provided technical support for the Aprimo Markerting Ops application, liaising with other departments to provide two way communications on customer issues
• Incident prioritization, analysis and resolution of issues within agreed SLA
• Engaged the Escalation Management Team on more complex technical issues, in order to provide regular updates and a timely resolution to the customer
• Acquire and maintain knowledge relevant to the job including Teradata Applications product offerings, current support policies and procedures and methods of support delivery, in order to provide technically accurate.
• Coordinate escalated issues with relevant teams and track progress locally
• Assist with developing solutions for new and existing clients and verifying complex solutions

Atherstone, Warwickshire, UK

• Environment - Unix, Oracle, Windows, Mobile Devices
• Responsible for the maintenance and 3rd line support of a suite of TNT operationally critical applications used in an international environment. This included the Warehouse Management System and the Mobile Worker.
• Investigations involved running Oracle SQL queries and analysing the results along with investigating applications related data and log files in a Unix environment
• A key element of the role involves remote connecting to Mobile Devices and investigating application, hardware and GPRS / WiFi communication related issues
• Prioritising and investigating reported Incidents, troubleshooting and recreating issues related to the application or hardware and providing the end user with a resolution or appropriate work-a-around
• Raising Problem records for the attention of the Problem Management team and assisting the Development teams with the root cause analysis and identifying fixes

Atherstone, Warwickshire, UK

• Environment - HP Unix, Oracle, Windows, Mobile Devices
• Involved in the development of diverse Mobile Worker– Incab solutions through the full development lifecycle, which enabled the wireless communication of collection and delivery information between mobile delivery.
• Requirements gathering, analysis, design and mapping of messaging interfaces between the Mobile Worker Incab solution and different TNT back-end systems
• Writing, maintaining and executing test plans and recording the results of this testing for analysis
• Testing of third party wireless communications software deployed on different Mobile Devices and OS platforms, involving root cause analysis investigations on the issues that were experienced, particularly in the areas.
• UAT, Pilot and on-site implementation support which has required international travel and have worked with all levels of staff from Warehouse operatives to Depot Managers and Local IS staff

Atherstone, Warwickshire, UK

• Environment - HP Unix, Ingress SQL, Windows, Microfocus Cobol, PROIV
• Involved in the ongoing maintenance of the TNT Collection and Delivery Planning system and the design, testing and coding of the interface to the Symbol G-Incab Mobile Device application using Microfocus Cobol with.
• G-Incab was the first TNT Mobile Worker solution which enabled the wireless GSM (Global System for Mobile ) communication of collection and delivery information between DOS based Symbol Mobile Devices and centralised.
• Involved in all aspects of the project where modifications and amendments were required due to Service Requests and defects. This included investigation, design, writing specifications, coding, testing and release.
• Release patching and implementation of the Symbol G-Incab Mobile Device software and responsible for the adminstration and support of the third party Kratzer Cadis Gateway wireless communications software
• Responsible for the configuration and testing of the Unix DTC/Ports that allowed the wired download of data to the backend Collection and Delivery Planning system from the G-Incab Mobile Devices via Ethernet Cradles

Coventry, United Kingdom

Software development of standard and bespoke systems on an ICL Sco Unix platform, to suit the needs of individual businesses or multi-national business requirements. This involved designing, coding and testing of Cobol programs from written specifications. On-site implementation and support in the UK and abroad.On-going systems and Customer Support

Coventry, United Kingdom

A temporary six month contract involving the design, coding and testing of Sales Analysis reports and Department Budget allocation reports to maximise the efficiency of the Sales Department.

Education record

Computer Studies

Education record