Dallah Smith Email & Phone Number

Boca Raton, Florida, United States

Supported three Managing attorneys, in prepared contracts, completed legal documents, correspondence, and memoranda, etc. Assisted with research for the Trademark Attorney. This included research on patent regulations and investigated what could or could not be patented.Created and updated contracts, on a yearly basis by renewing and updated the correct agency. Merged documents using Access, Excel and MS Word.Discretely handled confidential material and sensitive information. Liaison with Human Resource Department and the internal employees’ investigations, etc. Assisted with insurance carriers confirming they were in compliance.Followed up with compliance issues that involved knowledge of dates that where pertinent to insurance regulations.Gathered information and researched work to prepare legal reports and briefs. Prepared contracts for the Purchasing department, such as Service Agreements, MNDA, and Employment Agreements.

Boca Raton, Florida

Diagnosed troubleshoot and resolve a wide range of software, hardware and network issues.Provided technical support for the Customer Service department.Handled on an average of 10 to 15 calls per day.Resolved calls within the company’s requirementPrioritized and escalate issues when neededResearched and successfully resolved end-user complications through research and effectively followed up and resolved issuesServed as initial point of contact for customer inquiries, solved technical issues and escalated issues to the appropriate support personnelProvided exceptional service for multiple end users, through assigned ticketing systemManaged employee’s PC purchase programTracked inventory, by database. Updated and created excel spreadsheets for the daily reports, using pivot tables, and used V-lookup for sales orders

Coconut Creek, Florida

Created and updated Daily Sales Report using Excel and Pivot Tables to analyze sales and open orders. Multi-tasking skills and the ability to balance multiple priorities and keep up with project scope changes.Provide Quick Lane, ESP, Retail and Sales information and tracking reports for the Zone ManagersProvide support for budget reporting, generate reports, analyze data and identify areas to improve performance.Good presentation skills, and ability to communicate with various audiences, including end users, managers, and members of the IT team.

Lake Worth, Florida, United States

Created Excel Spreadsheets for clients, with extensive pivot tables, for CEO to review. Provide front line software support to both external and internal customers for Enterprise Resource - related software products by applying product knowledge and industry experience. Responsible for software support requests arriving via e-mail, ticketing system, or telephone in a prompt, courteous and knowledgeable manner.

Boca Raton, Fl

Supported three Managing attorneys, in preparing contracts, legal documents, correspondence, memoranda, etc. Assisted with researched for the Trademark Attorney. This included research on patent regulations and investigated what could or could not be patented.Merged contract, letters, using excel and MS word.Discretely handled confidential material and sensitive information. Liaison with Human Resource Department and the internal employee investigations, etc. Gathered information and research work in order to prepared legal reports and briefs. Prepared contracts for the Purchasing department, such as Service Agreements, MNDA, and Employment Agreements. Attention to detail and accuracy information with other administrative staff to complete office projects

Fort Lauderdale Fl

Reported to the Senior Vice President of Product Development (International).Participated in the development of a new International Department, where we explored new vendors for the opportunity to have our own private labels.Composed Letters, Memos, and Organization Charts using Visio 5 and Org Plus.Prepared all PowerPoint Presentations for our Product Development Managers to present new products with the departments Buyers, during the Bid and Blend process.

Delray Beach, Fl

Analyzed data to maintain stores and warehouse stock levels, maximize turnover, and minimize lost sales. Collected, analyzed and documented the implementation of complex Customer / Account Setup information. Maximized customer satisfaction through maintenance of appropriate stock levels for retail, contract and commercial selling.Researched and contacted all vendors to revise Vendor Agreements. Handled the resale of all the items for the contract customers.