Dallas Mclaughlin Email and Phone Number
Dallas Mclaughlin's Location
Plano, Texas, United States, United States
Dallas Mclaughlin's Contact Details
Dallas Mclaughlin work email
- Valid
- Valid
- Valid
- Valid
- Valid
Dallas Mclaughlin personal email
n/a
Dallas Mclaughlin phone numbers
About Dallas Mclaughlin
Experienced Senior Information Technology Manager for Cloud and Enterprise infrastructure support. Proven leadership skills in high stress environments dealing with complex technical projects, tight budgets, and legally binding deadlines. Strong ability to facilitate collaboration between multiple teams to successfully achieve technical goals through the Agile Methodology. Managed large-scale network surveillance centers to specialized technical support teams.
Dallas Mclaughlin's Current Company Details
Dallas Mclaughlin Work Experience Details
-
V.P. Network Delivery LeadBank Of America Aug 2024 - PresentCharlotte, Nc, UsIT infrastructure build and Data Center deployments across the Enterprise network.
-
It Project Manager IvBank Of America Mar 2023 - Aug 2024Charlotte, Nc, UsService Delivery Manager for IT infrastructure refresh and data center builds.
-
Lifecycle ManagerAt&T Aug 2019 - Nov 2022Dallas, Tx, UsBuilding and exceeding the expectations of support for our international SD WAN networks for our valued business clients. Managing and coordinating the process of the SD WAN network role out between the client, vendors, and internal support teams at AT&T. -
It Project Manager IvBank Of America Oct 2018 - Aug 2019Charlotte, Nc, UsSoftware delivery and management of cloud applications in an automated process for continuous integration and deployment.
-
Associate DirectorAt&T Jan 2017 - Dec 2017Dallas, Tx, UsCloud Infrastructure Tool Architecture & Life Cycle Management:Managed a team of 10 Engineers providing life cycle management for monitoring tools supporting the new DTV NOW streaming product with 1 million subscribers. • Provided ongoing capacity analysis of the monitoring tools for the AT&T DTV NOW streaming video platform. The analysis includes licensing, storage, hardware, and bandwidth expected usage for the next 18 to 36 months. Collaborated with the Engineering and Marketing teams for proposed subscriber counts with suspected traffic volumes. These monitoring tools include but not limited to the SPLUNK log aggregator, Ineoquest video probes, Isilon storage, xVu Mariner customer experience, Skyline Dataminer hardware monitoring, and AppDynamics for microservices monitoring in our production cloud environments. • Developed architecture end to end flows for the monitoring tools for each environment spanning the US including datacenters and multiple cloud based networks. Operations use these flows to understand the monitoring scope of each tool and use in reference to the cloud network they manage.
-
Senior It ManagerAt&T Mar 2015 - Jan 2017Dallas, Tx, UsU-verse & DTV Linear Video Acquisition:Manage a Tier 3 Video Acquisition team comprised of legacy DTV and AT&T teams supporting the video back end platforms for both products video products. Working closely 24x7with the Tier 1 & 2 Video Operations Center (VOC) on ensuring proper signal, sound, and video quality. They provide Tier 3 support for the encoders, receivers, power, and signaling at the SHO. Other duties include providing Tier 3 support for the Target Ad Insertion (TAI), Local Ad Insertion (LAI), and National Ad Insertion (NAI) for all nationwide markets.• Team managed platform issues that were referred to vendors and/or Tier 4 support teams.• Identified opportunities for improvement and worked closely with other groups to automate high risk and repetitive tasks to minimize Procedure Outage Event (POE) occurrences.• Identified and implemented post-maintenance check enhancements to minimize fallout in the production network.
-
Senior It ManagerAt&T Nov 2006 - Mar 2015Dallas, Tx, UsCloud Application Advanced Technical Support (Tier 3):Created a team of 10 Senior Engineers to support the new Consumer Cloud Services. This team provided Tier 3 level support for Tier 2 Cloud teams by assisting them with Operational Readiness Testing of new platform releases. Worked with Vendors and development teams on project coordination for future platform architectural modifications through the Agile process.Application Development Team U-verse:Managed a team of 12 Application Developers for the Microsoft Mediaroom U-verse product. The team developed provisioning and management tools for the Tier 2 support teams for managing a platform of 7 million customers.Support Applications ATS - Tier 3 Operations: o Created a team of 16 Senior Engineers to facilitate testing in the Production Support (PSL) and System Integration Lab (SIL) for various U-verse authentication systems. This team worked closely with the AT&T Labs development team in introducing and testing new system changes to be approved in the lab for production use. o The team deployed the Real Time Transaction Platform (RTTP) into the production U-verse network. This platform handles thousands of service path traffic requests for the customer care tool ISAAC to perform customer Set Top Box (STB) diagnostics. The second function of RTTP is to handle all Yahoo! RDVR transactions for customers scheduling movies from the internet. The second phase of the deployment included all customer STB activations for the national network. The successful deployment of RTTP into the production network was on schedule and encountered no customer impacting outages.
-
Associate Director Operations DevelopmentAt&T Oct 2004 - Nov 2006Dallas, Tx, UsATTIS NOC:• Awarded the Golden Lighthouse Recognition Signal Award due to my contribution for the smooth transition of integration of the Dial Up network between SBC and AT&T. Represented cSBC network operations on multiple teams for SBC and AT&T merger integration initiatives for layer 3. These initiatives include moving ATTIS NOC functions into the classic AT&T COE model and automating Tier I. • Managed three teams that support the operations and development of the ATTIS NOC organization. o Directed a team of 7 Manager Technical Analysts (MTA) that are the subject matter experts for each of the IP technology platforms that are surveyed by the ATTIS NOC. They mentor, provide hip pocket training, and track the skill sets of each of the 60 ATTIS NOC engineers per platform. They work with the NOC management to create specialized training tracks on each NOC engineer so that they will become proficient and finally certified on the various technologies. o Managed a team of 4 trainers that develop and implement formalized training for the ATTIS and ASI surveillance organizations. The team developed and delivered an in-house CCNA certification course consisting of 8 days of practice tests and labs. Trainers were key in the integration of the high profile HIPCS platform into the ATTIS NOC by providing documentation and training. This training consisted of how to support, troubleshoot, and resolve VoIP issues for our customer base. In the year of 2005, this team provided a gross savings to ATTIS in training of $1.5 million. o Supervised a team of 2 Long Term Analysts that performed daily SPG ticket scrubs for the NOC to insure data integrity for vendor remediation, executive reporting, outage trending, and network health tracking. Provided reports monthly for meetings with Telco and ASI regarding network outage impact to ATTIS customers.
-
Senior It Manager Network Operations CenterAt&T Oct 2003 - Oct 2004Dallas, Tx, Us• Supervised the SBCIS NOC network surveillance center consisting of 60 Technical Support Engineers II in a 24X7 environment. Facilitated escalations from customer care and insured the NOC drove network outages to a timely resolution to ultimately lower MTTR. The surveillance center supported and managed network events on the IP Core backbone, VoIP, Wifi, DSL, and Dial up platforms. • Managed the integration of new products into the network such as the VoIP Hosted IP Communication Service (HIPCS) platform and Wifi with SBC Freedom Link.
-
Technical Support Engineer IiAt&T Aug 2002 - Oct 2003Dallas, Tx, Us• Network engineer on the IP Backbone team for the Network Reliability Center. Maintain the integrity of the national network through trouble shooting network equipment/circuits and resolving outages in a timely manner. • Proactively monitor network peer connections, backbone links on Cisco routers, and DSL service to 20 million customers on Juniper/Redback routers. • Manage the IP Backbone NOC website containing internal departmental reference information such as method & procedure documents and email template resources.
-
Network Engineer (Contractor)Encompass Staffing Inc. Nov 2001 - Aug 2002• Contract network engineer working in the IP Backbone team for SBC Internet Services at the Network Reliability Center. Monitored network equipment and circuits with various tools such as Netcool, Keynote, and internal company systems. Resolved network outages for issues related with equipment/circuits of Cisco and Redback routers. • Provided support for individual customer issues for customer interfacing departments.
-
Director TransportationIsg Resources, Inc. Aug 1998 - Oct 2001• Created and implemented an in-house railcar computer tracking and way billing system that united all the company’s shipments nationwide. • Managed a railcar fleet of 1,400 covered hopper railcars throughout the U.S. and Canada with a departmental staff of 3 employees. • Negotiated freight rates and long-term contracts with all North American Class I railroads as well as ship/barge lines. Company shipments totaled over 1-million tons with a $36-million annual budget. • Managed and negotiated equipment leases with various vendors. Set up shopping programs with vendor approved contract shops.
-
Manager, Logistics CoordinatorLaidlaw Environmental Services Dec 1996 - Jul 1998• Managed hazardous and non-hazardous waste shipments via rail and truck totaling 165,000-tons annually. Shipments were handled from cradle to grave for General Motors’ U.S. and Mexico facilities. • Managed a fleet of 1,500 intermodal containers, 300 open top hoppers and intermodal flatcars with a company owned computer database system.
Dallas Mclaughlin Skills
Wireless
Mpls
Telecommunications
Voip
Computer Network Operations
Dsl
Iptv
Frame Relay
T1
Ip
Managed Services
Ethernet
Switches
Lte
Broadband
Network Engineering
Fiber Optics
Network Architecture
Cellular Communications
Network Design
Call Centers
Troubleshooting
Telephony
Sdh
Wan
Unified Communications
Vendor Management
Ospf
Lan Wan
Atm Networks
Optical Fiber
Cisco Technologies
Provisioning
Dwdm
Co Location
Routing
Sip
Internet Services
Routers
Bgp
Qos
Gsm
Wireless Networking
System Deployment
Dallas Mclaughlin Education Details
-
It Career Academy& Ccnp (Expired) -
Salt Lake Community CollegeAssociate Of Science - As
Frequently Asked Questions about Dallas Mclaughlin
What company does Dallas Mclaughlin work for?
Dallas Mclaughlin works for Bank Of America
What is Dallas Mclaughlin's role at the current company?
Dallas Mclaughlin's current role is Solutions Delivery Management at Bank of America..
What is Dallas Mclaughlin's email address?
Dallas Mclaughlin's email address is dm****@****att.com
What is Dallas Mclaughlin's direct phone number?
Dallas Mclaughlin's direct phone number is +121428*****
What schools did Dallas Mclaughlin attend?
Dallas Mclaughlin attended It Career Academy, Salt Lake Community College.
What skills is Dallas Mclaughlin known for?
Dallas Mclaughlin has skills like Wireless, Mpls, Telecommunications, Voip, Computer Network Operations, Dsl, Iptv, Frame Relay, T1, Ip, Managed Services, Ethernet.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial