In my role as Senior Vice President of Operations at Insomnia Cookies, I was at the helm of operational management for a rapidly growing retail chain. My focus was on strategic planning and seamless execution across 300 store locations to boost both efficiency and productivity. I cultivated a robust, results driven culture that resulted growing top line sales while reducing our cost to serve.Key Achievements/Contributions:• Spearheaded initiatives that elevated annual sales to over $300M, managing a chain of 300 stores with a strategic and operational focus.• Played a crucial role in expanding store count from 170 to 300 by actively participating in the real estate committee.• Drove sales from $118M to $300M through targeted business development strategies, significantly enhancing sales volume.• Increased average unit volume from $700K to $1M by introducing efficiency-enhancing measures.• Achieved a top-tier 30% 4-wall EBITDA margin through meticulous execution of the operating model.• Cut labor costs from 40% to 31% of sales by optimizing workforce management and operational efficiency.• Built and led a high-performing team that consistently achieved exceptional operational results.

As Regional Director at Five Below, Inc., I directed regional operations encompassing sales performance, staff training, and adherence to operational standards. I was instrumental in enhancing visual merchandising and brand standards, ensuring a consistent and appealing store experience. My leadership in customer engagement initiatives led to marked improvements in customer satisfaction and loyalty. I also played a key role in the company’s aggressive expansion strategy, which significantly increased store numbers and market penetration.Key Achievements/Contributions:• Generated over $300M in annual sales by leading a network of 140 stores.• Supported company growth from $70M to nearly $2B in sales, achieving positive year-over-year comps consistently over a decade.• Enhanced customer retention and loyalty, elevating net promoter scores by 22%.• Supported expansion from 77 to over 900 stores, effectively scaling operations and market presence.• Led impactful community outreach programs in partnership with St. Jude’s, Alex’s Lemonade Stand, and Toys 4 Tots.• Consistently met and often exceeded inventory shrink goals, demonstrating effective inventory management skills.

As a Regional Manager at Charming Shoppes, Inc., I led strategic initiatives aimed at enhancing store operations, including product testing and setting merchandise strategies in line with home office directives. My role on various corporate committees allowed me to provide valuable insights that improved store operations and customer engagement strategies. I was also responsible for implementing extensive training programs that elevated staff competencies and performance, supporting the company’s expansive growth.Key Achievements/Contributions:• Managed 75 stores generating over $75M annually and oversaw more than 100 stores in a stretch assignment in New England.• Drove regional initiatives for product tests and chain merchandise sets, enhancing operational efficiency.• Won the Most Improved Sales Award twice within four years, showcasing exceptional leadership and sales strategy execution.• Increased private label credit market share from 24% to 32%, demonstrating effective credit management strategies.• Achieved results for the loyalty program 200% above the set goal, significantly improving customer engagement.• Attained the highest chain average dollar sale, nearly $50, by implementing effective upselling strategies.• Contributed to the company’s growth from 600 to 2,600 stores, highlighting significant leadership and operational excellence.• Influenced substantial improvements in-store operations and customer service metrics through active participation in multiple corporate committees.• Consistently led the region to outperform in key metrics such as sales, customer service index, credit acquisition, and selling statistics.