Dallas Cota Email & Phone Number

Remote

Remote

Remote

Reno, Nevada, United States

Reno, Nevada Area

• Conducted in-depth analysis of current business workflows and processes, identifying areas for improvement and implementing best practices to enhance efficiency.
• Utilized data trends to generate comprehensive reports, providing valuable insights for decision-making and strategic planning.
• Assisted in the organization and digitization of business records, streamlining operations and improving accessibility.
• Managed various human resources functions, including payroll, performance management, administration, and employee development.
• Implemented effective inventory systematizing and management techniques, optimizing inventory control and reducing costs.
• Conducted qualitative research to gain unique insights into market dynamics and customer preferences.

Reno, Nevada Area

• Collaborated with a diverse range of small business owners to successfully implement and manage their payroll systems.
• Conducted regular audits to ensure compliance and accuracy in clients' financial books and ledgers.
• Customized payroll system functionality, including job costing/class tracking, reporting preferences, and chart of accounts mapping, to meet the unique requirements of each business.
• Provided ongoing support and guidance to clients, addressing any issues or concerns related to their payroll systems.
• Built strong relationships with clients, earning their trust and loyalty through exceptional service and expertise.
• Stayed up-to-date with industry trends and regulations to ensure clients remained compliant with payroll and tax laws.

Reno, Nevada Area

• Provided expert guidance and unwavering support to a team of over 100 customer-facing agents, ensuring adherence to standard operating procedures (SOPs) and payroll regulations.
• Successfully handled complex product escalations and efficiently resolved customer issues, resulting in high levels of customer satisfaction and repeat business.
• Conducted thorough audits on all recently built customer accounts, meticulously ensuring compliance with federal and state filings to mitigate potential legal and financial risks.
• Played a pivotal role in facilitating the accurate issuance of year-end forms such as W-2s, maintaining meticulous attention to detail and compliance with regulatory requirements.
• Proactively identified workflow inefficiencies and collaborated with cross-functional teams to implement strategic improvements, significantly enhancing operational efficiency and productivity.

Reno, Nevada Area

• Provided expert guidance and support to graphic design students, offering in-depth tutoring on various aspects of the Adobe Creative Suite.
• Monitored and supervised computer labs, ensuring a conducive learning environment for students.
• Demonstrated proficiency in operating a mixer board and utilizing audio recording software, specifically ProTools, as the lead sound room technician.
• Offered personalized assistance to students with their design projects, providing constructive feedback and facilitating their growth and development.
• Exhibited strong organizational skills, effectively managing schedules and appointments to ensure efficient use of time and resources.