Directed collaborative design, testing and implementation of healthcare business process flow software. • Conducted eFR functionality and design sessions with client to integrate business processes.• Performed testing, integration and implementation of eFR with CERNER Soarian Host System. • Provided eFR System Administrator training and curriculum build/documentation.• Designed reporting packages from eFR for senior leadership consumption.• Built long-standing positive relationships with client leadership.

Provided receivable data analysis and reporting.• Created and delivered data analysis reporting for internal/client senior leadership. • Designed denials reporting packages for multi-facility leadership.• Trained end-users to utilize COGNOS and eFR System Reporting.

Drove 18 team members through VBO outsource of business office functions for 279 bed facility.• Worked through integration of eFR with Meditech Host System.• Created monthly reporting packages for internal/external leadership.

Led and supported 22 team members through Accounts Receivable Collections for all Blue Cross and Commercial Insurance Lines of Business for 26 Facilities in five states.• Responsible for $180M Net Accounts Receivable.• Oversight of Collections Department QA metrics for 60 employees.• Crafted web-based tools to improve team productivity and workflow.• Performed Account Reviews for Liaison Projects with Focused Payers, and Back End Reviews for Multi-million-dollar Insurance A/R Settlement Projects.

Directed 24 team members with operational oversight of Medicaid Eligibility, Charity and Uninsured Patient Programs for 18 facilities in five states including unique program processing. • Oversight of $400M Net Accounts Receivable. • Forecast Bad Debt/Uninsured Projections for division senior leadership.• Performed Collection Agency Vendor Partner and Account Reconciliation Management.

Managed and implemented new initiatives in the Service Center as directed by corporate offices. • Consolidated hospital-based stand-alone business offices into Service Center which required creating detailed process flow documentation, extensive travel during course of the project as well as established trust and confidence between transition team and each facility’s core team.• Implemented Business Continuity Plan for Service Center.• Reviewed, created and aligned Service Center Policies and Procedures encompassing all areas.• Managed build-out of Service Center Café and service vendor implementation.

Led and supported a staff of 40 team members in the billing and collections of $550M annual gross revenue accounts receivable for a stand-alone 500 bed community trauma center that included a four-helicopter air ambulance program. • Increased Cash Collections by 15% from 2000 to 2001• Implemented Staff Reward Program and Open Door Policy• Established Synergies with Patient Access, Case Management and HIM