Becky "Dallas" Huntley Email & Phone Number

Charlotte, North Carolina

 Responsible for responding to requests for patient health information ensuring compliance with all regulatory standards to include HIPAA. Compares signatures of the requestor with signature on file. Maintains release log of all PHI requests using appropriate systems. Processes requests ensuring timeliness, accuracy and completeness of information. Ensures the accuracy and uniformity of the requestor database. Serves as a resource for other hospital departments and facilities to respond to questions regarding release of patient information. Locates patient information in computer systems, microfilm, or paper record.

United States

Concord, Nc

 Provide expertise and customer service support to members, potential members, and/or providers while strictly adhering to HIPPA regulations. Respond to complex member calls regarding (but not limited to):o Insurance benefits and eligibility issueso Material requestso Physician assignmentso Authorization for treatmento Explanation of Benefits (EOB) Consistently exceed established productivity, schedule adherence, and quality standards.

Concord, Nc

 Process and enter call out data for agents promptly as submitted. Address, code, and communicate missing agents real time while maintaining current expected staffing for the remainder of the day. Deliver reports as expected via MS Office/Word/Excel/IEX as required to ensure complete communication of performance and expectation changes.  Drive service levels to the optimal level through adjustment of staffing based on attendance and call volume. Participate in client outage calls, providing feedback, data, and being POC to take away requests for changes as needed. Ensure that staffing is aligned including increase/decrease in offline activities and FTO/VTO/OT requirements to maximize efficiency. Process intra-week time off requests and trades in accordance with defined WFM processes. Communicate changes in intraday business needs or expected service results.

Concord, Nc

 Assist retail pharmacists, doctor’s offices and long-term care facilities in correcting issues with submitting prescription claims. Use PeopleSafe to look up patient information regarding insurance and medications. Perform overrides and reversals for pharmacies and assist medical offices with prior authorizations within the guidelines of the patient’s insurance.

 Processed daily calling data pulled from dialers nightly in order to meet client output deadlines. Converted data from project specifications to create and modify client required output. Identified issues, diagnosed causes, presented or executed solutions. Reported all results to necessary personnel, including clients. Created, modified, and maintained verification validation for all projects for new system. Conducted Universal Sales Verification System training for Application Development, Sales Verification Department, Account Managers, and Operations. Used client requirements to determine how to summarize and format data for reports. Created and delivered End of Campaign (EOC) files and reports for all projects according to client specifications and deadlines. Performed loads, hides, logcalls and/or rollup campaigns and adjust dialer parameters according to Federal, State and International laws. Updated and maintained internal, client, State and Federal Do Not Call databases for all projects on a daily, weekly and monthly basis. Suppressed numbers on dialers according to project, client and/or company Do Not Call lists, or cell.  Researched all client and customer complaints. Provided station, trunk, and detail (including all recordings) data.

Salisbury, Nc

 Compiled, analyzed and presented daily net reports directly to clients and Account Managers. Transmitted files and reports to clients under strict deadlines using various file transfer protocols. Assisted teammates, programmers, account management, CPS QA, Help Desk, and supervisors in identifying and resolving problems. Maintained daily, weekly and monthly records of deliverables and any issues. Identified problems, diagnosed causes, presented and executed solutions and reported all results to necessary personnel. Downloaded and uploaded information from client's and center dialers on a daily basis. Executed daily operations of various client required processes.

 Downloaded and uploaded information from clients and center dialers on a nightly basis. Executed nightly operations of various client required processes. Prepared and processed gross daily activity reports for more than 30 dialers in United States and Canada. Compiled, analyzed, and presented daily gross reports to Account Managers, Distribution, and Programmers. Responsible for nightly written communication between upper level management and general personnel. Identified problems, diagnosed causes, presented and executed solutions and reported all results to necessary personnel. Assisted subordinates, programmers, account management, ITQA, Help Desk and supervisors in identifying and resolving problems. Maintained nightly and monthly records of pull and processing issues. Developed new check sheet system, providing continuity and consistency within the Processing Department.

Bachelor Of Arts - Ba, English Language And Literature, General

Associate In Applied Science, Health Information Technology

Bachelor Of Arts, English; Literature

Bachelor Of Arts In Music Industry, Music Industry

English, Philosophy