Dallas Keffer Email & Phone Number

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.• Assembled professional correspondence to claimants, medical providers, interpreters, legal counsel, state filing boards, and various business partners.• Coordinated appointments between claimants, medical providers, and interpreters to ensure ease of communication.• Processed secure communications to legal counsel and interested parties to actions, including discoverable files, subpoenas, and in-house litigation documents.• Organized the procurement of medical information and records by verbal and written means.• Identified important information pertaining to specific injuries for submission to state filing boards and outside vendors, including Independent Medical Review and Med-Val.• Facilitated the integration of new employees into the day to day experience with clear expectations regarding performance.• Adapted tracking systems using Microsoft Excel to aid in employee training.• Investigated claims for viable reimbursement requests, including expense reports for mileage, per diam, airfare, and prescription medication out of pocket costs.

• Demonstrated excellent customer service with knowledge of products, in stock availability, and friendly demeanor.• Administered responsible care to onsite live animals, including feeding and veterinary appointments, as well as safe practices for habitat maintenance.• Coordinated the arrival, unloading, an accounting of shipped products through telephone and in person communications.• Delegated appropriate work-loads to subordinates with clear time and productivity schedules. • Created, implemented and adjusted SOPs.• Strengthened inventory processes to balance supply needs with budget and space limitations.• Scanned and entered new inventory, updated numbers and investigated variances.• Oversaw cycle counts for weekly, monthly, and yearly audits.• Balanced point of sale daily reports and bank deposits.• Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.

• Completed on-time deliveries by choosing best and most efficient routes.• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.• Kept detailed records of sales, payments and completed or in-progress deliveries.• Updated routes based on weather and road conditions in real time to decrease delivery times.• Completed rush deliveries on tight timetables to satisfy customer needs.• Boosted revenues by upselling and cross-selling products to new and established customers.• Recorded each delivery using proper paperwork before leaving warehouse.• Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.

• Provided primary customer support to internal and external customers in fast-paced environment.• Promoted available products and services to customers during service, account management and order calls.• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests and extensive product knowledge.• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.• Balanced point of sale daily reports and bank deposits.• Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.

Bachelor'S Degree, English Literature, Sophomore

Diploma

Activities and Societies: Big Brothers and Big Sisters of the metro.