Dallas Keffer Email & Phone Number

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Assembled professional correspondence to claimants, medical providers, interpreters, legal counsel, state filing boards, and various business partners.
• Coordinated appointments between claimants, medical providers, and interpreters to ensure ease of communication.
• Processed secure communications to legal counsel and interested parties to actions, including discoverable files, subpoenas, and in-house litigation documents.
• Organized the procurement of medical information and records by verbal and written means.
• Identified important information pertaining to specific injuries for submission to state filing boards and outside vendors, including Independent Medical Review and Med-Val.

• Demonstrated excellent customer service with knowledge of products, in stock availability, and friendly demeanor.
• Administered responsible care to onsite live animals, including feeding and veterinary appointments, as well as safe practices for habitat maintenance.
• Coordinated the arrival, unloading, an accounting of shipped products through telephone and in person communications.
• Delegated appropriate work-loads to subordinates with clear time and productivity schedules.
• Created, implemented and adjusted SOPs.
• Strengthened inventory processes to balance supply needs with budget and space limitations.

• Completed on-time deliveries by choosing best and most efficient routes.
• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
• Kept detailed records of sales, payments and completed or in-progress deliveries.
• Updated routes based on weather and road conditions in real time to decrease delivery times.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Boosted revenues by upselling and cross-selling products to new and established customers.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Promoted available products and services to customers during service, account management and order calls.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests and extensive product knowledge.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Bachelor'S Degree, English Literature, Sophomore

Diploma

Activities and Societies: Big Brothers and Big Sisters of the metro.