- Leveraged expertise in various departments, such as lumber, hardware, appliances, and building materials, to provide informed product recommendations to customers.- Collaborated with IT and cross-functional teams to integrate and customize software solutions, improving workflow efficiency.- Streamlined sales processes and enhanced customer relationship management through effective utilization of CRM tools.- Collaborated with the Pro Services team to streamline order processing, deliveries, and inventory management, ensuring a seamless experience for customers.- Actively identified new business opportunities, negotiated contracts, and generated leads to expand the customer base.

- Provide excellent customer service by assisting customers with flooring and installation material selection and answering any questions they may have.- Manage inventory and perform audits to ensure stock levels are maintained.- Create OTW/3x5 signage to highlight product features and promotions.

- Assist ATC Officers in store and festival visitations.

- Provided exceptional customer service by taking orders, preparing coffee, tea, and other beverages to customer specifications, and operating cash registers and credit card machines.- Responded to customer inquiries and complaints with tact and professionalism.- Followed all health and safety guidelines to maintain a clean and safe work environment.