Serves as main contact for the Membership Department and communicates with members via phone and email to maintain a high level of customer satisfaction and retention.Provides project management support for existing programs between departments, such as the continuing education program (CEU Program).Implements new member on-boarding protocol.Researches innovative ways to improve database hygiene and user efficiency, collects and records demographics of membership base. Identifies new prospective members,and maintains the integrity of membership (Salesforce and Membernation) database.Supports strategic goals by assisting membership recruitment outreach and assisting in the development of attractive benefits for targeted prospects.Identifies and implements website updates to better cater to prospects and current members. Manages and promotes the member referral program.

Handles all day to day work flow of company. Main responsibilities include: recruiting, and training new employees. Manages the scheduling of employees. Maximizing organization and professionalism by creating documents to promote company growth.