Dallas Mallory Ed.D., Fac-Cor-Ii, Fac-P/Pm-I Email & Phone Number

Chicago, Il, Us

Washington, Dc, Us

• Independently developing and managing projects/programs: Provide operational and program management leadership by developing program strategies and plans to ensure successful program outcomes. Establish program goals, objectives, and performance metrics to measure program success; adapt analytical techniques and evaluation criteria to measure and improve program effectiveness and organizational productivity.• Technical Credibility: Lead team members in learning new agency software program National Background Investigation Service (NBIS). Developed and delivered a comprehensive 45-minute training module video for team members to utilize, reducing learning curves and accelerating adaptation by 50%.• Leading teams in analyzing data to innovate, resolve program issues: Supervise teams that conduct reviews weekly for Background Investigation Status reports; maintain regular communication with Personnel Security (PerSec), Information Systems Security Officer (ISSO), and contractors to address all background investigation-related inquiries. Proactively identify and monitor issues that could impact contract or contractor performance. Resolve technical issues and escalate issues that cannot be concretely determined without additional cost or time to appropriate staff, including the COR Supervisor, Program Manager, and Contracting Officer. Conduct weekly team meetings with team members, informing them of new procedures and or changes implemented by senior management and or policy directive changes by the agency.• Tracking: Costs Proposals and Impact Analysis to Change Management within the Business Operations Change Management (BOCM) system in monitoring the needed actions by FSA’s vendors to perform work in ensuring that information the Contract Officer (CO), Administrative Contract Officer Representative (COR) and Contract Specialists (CS) are disseminated to specific personnel promptly to ensure contracting metrics are met within standards cased as the CR Coordinator.

Washington, Dc, Us

• Program and Operational Leadership: As a key contributor to the PSLF Program, helped to reduce a backlog of 37,000 student borrower loan forgiveness applications. This resulted in aiding the forgiveness of $21 billion in student loan debt. Helped thousands of borrowers navigate their repayment journey and assisted Federal Student Aid (FSA) build a long-term, sustainable structure to manage the PSLF Program. • Analyze and derive innovative findings from multiple data sources: Conducted research and analysis to evaluate the effectiveness of the PSLF program. Prepared reports and presentations of program performance and recommendations to management. Leveraged latest data analytics tools to conduct analysis and derive findings. • Technical Credibility: As an Adjudicator Level II, researched employer qualifications for the PSLF Program for borrowers who submit a manual application through the PSLF Help Tool on StudentAid.gov. Conducted in-depth research of employer / federal employer identification numbers, to determine whether business enterprises qualified for the program. This included government organizations at any level (federal, state, local, or tribal), and not-for-profit organizations that are tax-exempt. Reviewed public records, including tax (IRS) and Securities and Exchange Commission (SEC) filings, websites, and charter documents.• Written Communication: Utilized FSA's Customer Relationship Management (CRM) tool to email borrowers who must submit additional information to make an eligibility determination and then provide a decision. Drafted and presented briefings and reports to leadership, making informed decisions on eligibility determinations related concerns.• Staff Training and Development: Conducted over one hundred hours of instruction to new employees on the PSLF process in how to initiate new cases into the system from infancy to the Ready for Peer Review step, including one-on-one shadow, and group training sessions with FSA personnel.

Washington, Dc, Us

• Program and Operational Leadership: Collaborated with senior leadership to develop a strategic workforce plan, aligning talent management with long-term organizational goals with data.Defined and designed workforce planning methodology and delivered a rolling multi-year enterprise-wide workforce plan. Delivered insights for talent pipeline forecasting, management,and long-range talent capacity and capability planning. Supervised daily operations, organizing workflow procedures and schedules to maintain optimal efficiency and adherence to timelines.• Collecting and researching data for evaluations of programs/operations: Leveraged data and analytics to evaluate the effectiveness and impact of talent management, development programs, recruitment strategy, and operations resulting in a 20% increase in productivity.• Technical Credibility: Assisted in identifying and implementation of selected tools, systems, and programs that enhance internal talent mobility, saving the agency over $100,000 in recruitment and training costs. Worked collaboratively with Diversity, Equity, & Inclusion change agents to strategically align to its mission, values, and culture within FSA resulting in a 30% increase in diversity and inclusion within the agency.• Oral and written Communication: Delivered a pivotal PPT presentation to senior leadership on workforce demographics including DEI strategies and enhancing operational effectiveness.• Regulatory Compliances: Ensured compliance with applicable employment laws and HR regulations. Tracked and maintained accurate status of plans, programs, evaluations, and operational reports, ensuring agency compliancy. • Communicating issues, justifying conclusions reached, and recommending courses of action: Participated in roundtable discussions with other sections identifying key agency needs in efforts to merge collective data for findings that helped with forecasting for future efforts, resulting in a 5% improvement in forecasting accuracy.

Washington, Dc, Us

Led a team of (12) Loan Analyst(s) engaged in the day to day operations of delivering financial aid operations services within Operation Services Group and led AWG team meetings in disseminating information from the supervisor amongst team members.Comprehensive knowledge of investigative and sampling borrower data, and analytical skills sufficient to evaluate data and operational procedures, recognize conflicting information, detect indications of fraud or non-intentional instances of non-compliance with program requirements and recommend operational improvements.Prepared reports and maintains records of accomplishments and coordinates the preparation, presentation, and communication of work-related information to the supervisor.Assessed the teams strengths and weaknesses by exploring alternatives and determining what improvements that can make branch more efficient.Devised an electronic ECMC (Education Credit Management Corporation) tracking log to improve efficiency and accountability for assignments given to staff (March 2018).Conducted over a thousand AWG, TOP and ECMC appeals for borrowers who exercised their rights to reexamine past decisions that were not in favor of the borrower.

Washington, Dc, Us

Distributed AWG Hearing assignments to team member(s) in accordance with workflow as directed by supervisor and Lead Loan Analyst; assign all AWG Hearings as a delegate.Monitored the status of hearing(s) initiated by 22 Private Collection Agencies; and stop administrative wage garnishment(s) to borrowers’ employer, when necessary and apply a reduction in wages for specific types of hardships.Explained assignments to Loan Analysts, action items, projects and issues under review, problems to be solved and set deadlines for action to be taken for completion so individual metrics met.Conducted metric audits of the Private Collection Agencies and GDIT (contractor) in tracking the performance of the Administrative Wage Garnishment process and Treasury Offset Program response(s); while highlighting violations and report findings and recommendations to supervisor.Co-led on an Administrative Wage Garnishment project with (3) Senior Loan Analysts that improved the AWG Hearings Branch for all new employees to utilize a current up to date training manual.

Washington, Dc, Us

Built an applicable training manual for the TOP Hearings & Inter-agency Branch for the ECMC accounts that are applicable to the guidelines of AWG (Administrative Wage Garnishment) for the Guaranty Agencies that are garnishing borrowers’ who have received Federal Student Aid.Analyzed and examined borrower financial documents dealing with hardships, bankruptcies and temporary permanent disability cases to accurately adjudicate hardship ruling(s). Administered unbiased written decisions on ECMC (Education Credit Management Corporation) & Guaranty Agency Appeals; for prior decisions or to be made decision(s).Reviewed borrower Request for Review Hearings to ensure Vangent (contractor) has addressed all borrower objections before an offset is instituted by the Department.Analyzed borrower financial information and documents sent to the Department to minimize the potential for fraud by any one person in relation to borrowers’ receiving hardship status for Social Security payments and or Federal Income Tax refunds.Trained new personnel on specific components of the TOP Hearings & Inter-agency Branch for analyzing hardships and refunds and ECMC cases. Accompanied a Senior Loan Analyst to conduct and evaluate 30 In-Person New York Hearings for the 2012 year where the research analysis was done within 90 days to render decisions to borrowers’ on behalf of the Department.Processed and approved refund status codes for borrowers’ accounts that are due refunds for account rehabilitation, TPD (Temporary Permanent Disability) approvals and or paid in full.Utilized calculator analysis in setting up payment arrangements with borrowers’ that fall within the U.S. Department of Human and Health Services Poverty guideline by IRS standards.

Washington, D.C., Us

Delivered all classifications of mail; such as registered, standard, express, parcels and first class mail to homes and businesses within the 60631 zip code, while conducting collection(s) mail (stationary mail box pick-up) and prepared for dispatches.Trained new personnel on the operational procedures for Collections run for the United States Postal Service in the jurisdiction of the 60631 zip code.

New York, Ny, Us

Analyzed all financial reports including NSF (non-sufficient fund) charges, fraud, wires - domestic / international.Cross-sold products i.e. CD’s, money markets, IRA’s, credit cards, HELOC (Home Equity Line of Credit), refinancing.Executed formulated analysis as a teller in regards to new account openings to ensure the branch maintained a positive delta (change) of 2 percent or more.Processed customer transactions, i.e. depositing & withdrawing U.S. currency.

Washington, Dc, Us

Negotiated a $250,000.00 stipend effort to rehabilitate old government living quarters with contractor.Investigated and reprimanded over 350 personnel involving both internal and external safety violations. Orchestrated 2 different new resident check-in procedures manuals that were in accordance with California State regulations and OSHA for 3rd MAW (Marine Corps Air Station base regulations.Implemented a new orientation – training manual for 25 new personnel that was used as a standard procedure at MCAS 3rd MAW Division.Developed strategy that helped lower unit’s retention rate for building loses due to vandalism by $77,000.00 for 2 consecutive years respectively (2003-2004).Oversaw full-scale operations (logistics) maintained responsibility of 1000 military service members government owned property.

Indianapolis, In, Us

Conducted in-person interviews, hired personnel for employment with Finish Line.Trained 20 new personnel for other Finish Line stores on product presentation within Finish Line retail guidelines.Conducted audits for the retail stores accounting department, and maintained a 2% delta (change) for inventory that was valued over 2 million dollars with an increase in sales revenue quarterly.Administered weekly presentation(s) to all district management reflecting +/- profit margins, employee retention and training and overall customer satisfaction.Oversaw complete store operations while managing full responsibility of 15 employees.

Doctorate Degree - Ed.D, Interdisciplinary Leadership - Not For Profit Social Entrepreneurship

Master'S Degree, Public Policy

Bachelor'S Degree, Communications / Public Administration