Coordinate and manage the team in Dev-OPS for releasing software rollouts, bug fixes, enhancements, and upgraded packages. Create the deployment plans for the region I'm assigned to and coordinate with the PM, Technical Leads, Developers, and release engineers.

Utilizing the power of Plutora, I successfully manage and coordinate multiple releases, from planning to Hypercare and maintenance phases. This includes creating comprehensive deployment plans, scheduling environments, and coordinating with all parties involved to ensure smooth transitions and minimize disruptions.

Consulted and gathered required details of projects with Department Stakeholders for the purpose customized Salesforce configuration to meet the department’s defined objectives, strategies, and needs.Analyzed current business processes and Designed custom processes to be more efficient. Design custom reports, standard reports and build new custom reporting type, as well as creating customized dashboards.Working knowledge of Agile methodology. Created Workflows, Process Builder flows, and Approval Processes.Utilized various methods such as Data Loader, and Import Wizard for clean data importing.Created routing and assignment strategies to direct service tickets to specific departments based on criteria set.Authored permission sets to give expanded access and ability to objects.Solved complex Salesforce visibility and access driven issues.Experience with Lightning Experience. Gained knowledge of how to use Apex, Visualforce page conversion or using Lightning App Builder and Developer Console to obtain the desired result.

▪ Consulted with Department Stakeholders to gather all detailed requirements for the propose of developing a customized Salesforce configuration to meet the department’s defined objectives, strategies and needs▪ Design fields for custom and standard object▪ Customize existing applications: Sales Cloud, Service Cloud, and Communities ▪ Formed Queues, Private and Public Chatter groups for the purpose of collaborating with Communities, support management and assignment.▪ Integration of add-on applications: RemedyForce and Cloud Coach▪ Involved with the Integrating Siebel CRM to Salesforce ▪ Design custom reporting through a “clone and customization” of standard reports or a new build of a customized reporting types, as well as creating customized dashboards maximum visibility to needed data.▪ Troubleshot complex Salesforce visibility and access driven issues ▪ Exported and schedule data for backup and Import external data for migration ▪ Backloaded data, utilizing various methods such as Data Loader, API, and Import Wizard ▪ Created routing strategies to direct service tickets to specified departments based on designed criteria set ▪ Authored permission sets to permit user access to records▪ Using Web Services API integrated Siebel into Salesforce

▪ Managed the corporate network to ensure efficiency and optimal performance▪ Utilized network performance tools to identify latency, perform diagnostic analysis, and create resolution plans as well as policy restricting usage ▪ Created custom images and deployed images via the network to new and existing workstations▪ Educated users by designing and conducting training programs, providing references and support

▪ Managed the corporate network to ensure efficiency and optimal performance▪ Utilized network performance tools to identify latency, perform diagnostic analysis, and create resolution plans as well as policy restricting usage ▪ Created custom images and deployed images via the network to new and existing workstations▪ Educated users by designing and conducting training programs, providing references and support

▪ Implemented an imaging procedure, saving the company 150 hours of project time, reduced project by an entire month ▪ Secured networks by developing network access, monitoring, control, and evaluation; maintaining documentation▪ Accomplished organization goals by accepting ownership for new and different service requests; explored opportunities to add value to job assignments; administered and configured users through Novell Netware network▪ Researched, prepared and assembled, project upgrades for upcoming needs related to software and hardware; maintained computer networks for main campus and satellite offices; facilitated procedures allowing clients more opportunities for efficiency and security

Maintained and services computer networks for small business and medical groups including Clark and Daughtrey Medical Group.

Salesman, worked in the model homes

Cabled, Installed and monitors

Computer and server administration. Printer and desktop configuration. Cyber security maintenance and administration.