-Leading a team of writers generating content varying from SEO blogs to press pitches-Writing widely distributed or syndicated thought leadership, press releases, and other content-Generating press interest with targeted pitches, earning dozens of media hits monthly-Occasionally assisting in the resolution of sensitive customer service issues-Gaining access to persons and organizations of interest through introductions, speaking engagements, and cold calls/emails-Writing search engine optimized blog entries for company blog to drive traffic and consumer engagement

It's a satirical news site like The Onion. I write under Dale C. Anthony. It sounded more newsy.

-Wrote search engine optimized blogs and distributed thought leadership for company blog to drive traffic and consumer engagement-Attended events to gain greater connections in the DC tech community-Earned press hits through targeted pitches

-Led efforts which drastically improved the clarity and thoroughness of department email correspondence with customers and others by writing/co-writing/editing response templates which were standardized across regional departments and translated into multiple languages-Wrote manuals and edited policy papers on operations for internal use-Made essential online resources (Vouchers Terms and Conditions, Voucher Express Quick -----Resource Guide, FAQ’s) more visible to customers, supported test-takers, testing sites, academic institutions, and IT-corporate clients with voucher inquiries and orders-Liaised between departments and external parties to resolve complaints and provide solutions-Filled exam voucher orders from major IT corporations, such as IBM, Microsoft, etc.-Provided customer service support to test takers, testing sites, and IT corporate clients-Acted as Prometric internal point of contact for Apple Corp. and Microsoft promotions