Deborah (Deb) Allen Email & Phone Number

Williamsburg, Virginia, United States

• Providing assistance to staff on core shelter responsibilities, accumulating over 200 volunteer hours to date. Acknowledged as a sound handler for offsite dog adoption events, caring and considerate person for dog and.
• Key tasks have included daily dog walks and exercise, dog and cat socialization, dog offsite events, minimal dog grooming, morning cleaning duties… Show more Providing assistance to staff on core shelter.
• Key tasks have included daily dog walks and exercise, dog and cat socialization, dog offsite events, minimal dog grooming, morning cleaning duties including cat and puppy areas, upkeep of laundry and dishes, public.
• Providing extra time to animals in the shelter to reduce the stressful shelter environment, enhance their comfort and mental stimulation, and ultimately increase their adoptability.
• Completed online course modules and received certifications in Fear Free Sheltering Programs: Core Fear Free modules focused on identifying and reducing animal’s fear, anxiety, stress, and frustration in the shelter.
• Pursuing jog-specific training and certifications to enhance skills and qualifications as a certified dog obedience trainer, pet CPR and first aid, as well as training shelter dogs. Show less

Richmond, Virginia, United States

• Provided Business Area with assistance and knowledge to assess and mitigate risk and control environment.
• Conducted risk assessments and controls testing, providing mitigation plans to enhance their programs while supporting excelled customer service experience, enabling better business decisions, and ensuring adherence to.
• Conducted on-site assessments of outsourced operations to ensure appropriate controls in physical and information security, as well as… Show more
• Conducted on-site assessments of outsourced operations to ensure appropriate controls in physical and information security, as well as adherence to business policies. Show less

Newport News, Virginia, United States

Richmond, Virginia Area

• Provided Lines of Businesses with tools and knowledge to forge a balance between risk and revenue, assessed the control environment; while supporting customers' needs and enabling better business decisions.- Lines of.
• Acknowledged as a subject matter expert on risk and governance, providing guidance and consultation as well as dialogue facilitation with Legal and Compliance Advisors, to… Show more Provided Lines of Businesses with.
• Acknowledged as a subject matter expert on risk and governance, providing guidance and consultation as well as dialogue facilitation with Legal and Compliance Advisors, to department leads on new strategies, processes.
• Identified potential exposure and effectiveness evaluation of control environment; which drove mitigation, process improvements, and decreases in exposure and redundancy.
• As department lead, prescreened internal audit requests and responses for accuracy and collaborated with audit team to assure keen focus on areas with the greatest impact on business strategy and compliance.
• Provided management and adherence assurance of key corporate and regulatory requirements; i.e. Credit Policy Governance, Sarbanes-Oxley, Information Retention, Business Continuity/Disaster Recovery Management.

Richmond, Virginia Area

• Audited major components of credit card operation units and third party arrangements to assess adherence to policy standards and compliance with regulatory requirements.- Credit Card Operations, Customer Servicing.
• Designed risk assessments and performed thorough control testing to identify issues, analyze evidence, and document business processes and procedures.
• Conducted on-site assessments of outsourced operations to ensure appropriate… Show more Audited major components of credit card operation units and third party arrangements to assess adherence to policy standards and.
• Conducted on-site assessments of outsourced operations to ensure appropriate controls in physical and information security, as well as adherence to business policies.
• Prepared and presented audit recommendations to business management to reduce potential exposures, gain efficiencies, and facilitate decision-making.
• Identified process improvements to audit work programs to establish more efficient and risk-based reviews.

Richmond, Virginia Area

• Detected and investigated financial crimes and violations of corporate ethics policy, including misuse of position, account takeover, identity theft, and inappropriate use of corporate assets.
• Detected internal breaches by reviewing, analyzing, extracting, and correlating information from various internal and external databases.
• Worked closely and collaborated with numerous corporate office departments to ground and document investigation findings (Human Resources, Sourcing and… Show more Detected and investigated financial crimes and.
• Worked closely and collaborated with numerous corporate office departments to ground and document investigation findings (Human Resources, Sourcing and Procurement, Third Party Management, Asset Protection, Information.
• Conducted informational and admission-seeking interviews of fraud suspects.
• Communicated investigative findings, both orally and in writing, to all levels of senior management and managed post-investigative inquiries.

Richmond, Virginia Area

• Supervised associate performance in the call center environment. Provided customer support through account servicing and enhancement product offerings.
• Coached and developed groups of 7-9 associates to meet benchmark and desired objectives. Established goals and reviewed performance to support intended outcomes and associate success.
• Facilitated orientation, presentations, and team meetings to ensure new hires had full comprehension of company policies and procedures, as well as… Show more Supervised associate performance in the call center.
• Facilitated orientation, presentations, and team meetings to ensure new hires had full comprehension of company policies and procedures, as well as customer experience expectations.
• Served as an information source for customers inquiring about account status and resolved customer issues, while offering a high level of service and quality. Tested and marketed account management products to assess.

Bachelor Of Arts (Ba), Criminal Justice, Sociology

Activities and Societies: Internship: Community Service Work Program, Assistant Coordinator

Education record