As an HR Project Manager, I assist international clients to onboard the HR software that strategically manages employee and organizational needs through successful training and efficient clientele service.

Servicing BYU courses as an Independent Contract Instructor facilitating Pathway Connect Online courses.

• Facilitates BYU-Pathway Worldwide, Ensign College and BYU-Idaho Online courses. • Upholds the mission, values, and standards of BYU-Pathway Worldwide and The Church of Jesus Christ of Latter-day Saints.• Ensures adequate performance of the contracted services, actively participates in all learning activities, promptly responds to students’ messages and grade assignments in a timely manner• Teaches Life Skills, Professional Skills and University Skills to native and non-native English students using English as a medium of instruction.• Helps students get the gospel down into their hearts and become capable learners and prepares them to lead and support families.

Responsible for reporting directly to the Team Manager of Operations. My main role as a Sales Business Manager is to acquire new and/or additional accounts for a leading VOIP technology & solutions company-Ooma (US client). The target market is mostly small-sized businesses in North America across various industries. This is a Business-to-Business (B2B) sales, so it is a bit more complex than consumer selling and requires a little more depth and sophistication from the sales business manager. Specific tasks are as follows:• Utilizing a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment.• Prospect, educate and qualify leads to create sales-ready opportunities.• Keep abreast of the industry and technology trends to ensure a trusted resource to prospects and customers.• Successfully manage and overcome prospect/customer objections.• Follow the established pre-sales process and consistently using prescribed tools to document prospect interactions – ensuring efficient lead management.• Develop sales strategies while maintaining high productivity levels.• Independently source or mine own business leads – subject to review & approval process before dialing.• Achieve pre-determined sales targets/quota.

SALES OUTBOUND SPECIALIST (May 2021 – Present) Qwest BPO, Inc. – A consultingcompany with over 15 years of combined industry experience and expertise and utilize the latest in contact center technology.My responsibilities are pre-qualifying leads through discovery and appropriately connectingqualified clients. In this role, I continue to follow up with potential clients that are listed in thesystem to re-engage. The main goal of this role is to prospect and engage current and newpotential clients to guide the client in closing sales and to find a solution that fits their needs.Specific tasks are as follows:• Timeshares lead generation and dialed calls to generate leads.• Contact prospective customers by both telephone and email.• Market Research to develop warm leads.• Vet lead list for warm and cold leads.• Identify prospects that fit the target demographic• Use product knowledge to showcase the solutions that our company can of er to prospects.• Up sell additional products as need arises.• Use database, CRM, or other software to track progress with new prospects.• Report weekly sales goals and objectives to supervisors and managers.• Negotiate price with clients who are interested in the product.• Maintain contact with existing clients to make sure they are satisfied and request referrals andassisting inbound calls.• Attend trainings to stay up to date with the specifications of new products and service of erings.• Assisted agents in handling customer concerns, product knowledge and sales process.

SALES EXECUTIVE VIRTUALASSISTANT (February 1, 2021 – April 2021) Code 1Maintenance – The leading provider of technical training for people seeking careers as aircraftmaintenance technicians.Primary responsibility is to manage the LinkedIn account of the company owner. Specifictasks are as follows:• Grow connections, withdraw pending invites, respond to messages and track progress usinggoogle spreadsheet.• Market course of erings to potential clients through LinkedIn Outreach using Sales Navigator •Set appointments through Calendly.• Advocate company’s aim to help aircraft technicians boost their careers by helping themobtain credentials e.g. GROL License, AET License, A&P Certification, FOE Certificationand RCS Certification.• Track time using Hubstaf and send daily accomplishment report.

• Generates sales by managing and processing high volume of inbound sales calls and provide the requested information, including product and service materials, deals and promotions.• Facilitates sales of all services according to company and client requirements.• Conducts proactive, consultative analysis to new and existing customers.• Performs all follow ups for outbound calls and consistently ensure optimal levels of client satisfaction.• Consults customers on products and services to provide the best solutions for their needs by a varietyof communication channels that could include voice, email or chat.• Responds to inquiries with active listening – identifying additional needs and support any upgrades inproducts and services.• Opens and maintains customer accounts and information.• Resolve technical issues with patience and understanding.• Positively participated in company events, team activities and continuous learning.• Processes customers’ request for return, replacement and refund of HP Canada products such aslaptop, desktop, printer, ink and other accessories.

Managed a team of 6-8agents• Conducted technical, product knowledge and sales training to new agents.• Assisted agents in handling customer concerns• Evaluated stats of individual agent and conducted performance assessment based on standards and parameters set by the company• Ensured the quality of calls of agents through regular call monitoring• Coached agents during evaluation and feedbacking• Delivered regular accomplishment reports to managers• Settled work-related issues within the team• Coordinated with other team leaders/supervisors• Worked closely with the management in conducting trainings and organizing company events• Assisted in the screening and selection of applicants• Assisted HR in monitoring agent’s attendance, tardiness and generalconduct• Handled other supervisor-related tasks and concerns. • Offered promo travel packages and other services to clients via phone, email and facebook chat• Provided price quotations to both existing and new clients• Booked online flights both local and international• Catered various online payment options (paybal, bank, etc.)• Addressed customer complaints and concerns

Served as Front Desk Receptionist and Travel GuideCoordinator. Catered tour packages and coordinated bookings in various hotels in Cebu (Shangrila Hotel, Waterfront Hotel, Marco Polo Hotel and Crimson Hotel). Facilitated group tours for universities and companies.