Dallin Pender Email & Phone Number

United States

Regional Director Operations (West Texas & Arizona)

Arizona, United States

Through my incredible team built of amazing people we support our amazing franchisee's to make amazing drinks, amazingly fast and positive impact every life we touch. We are growing fast because there is just something about Scooters Coffee. Come find out... #Integrity #Love #Humility #Courage

Direct, build, and implement sales/operational excellence of up to 104 locations in respective regions. Execute market visits and store inspection ensuring accurate sales behaviors, marketing strategies, customer experience and recognition opportunities within the team performance maximizing revenues to $180M+. Implement and direct operating processes, inventory controls and discover root cause issues to achieve operational excellence. Lead and mentor the District Manager team to achieve outstanding results and consistently hit targets across a wide set of key performance indicators. Work closelywith corporate resources cross functionally to plan, develop, execute, and follow up on key initiatives. Liaison between hosts management team, carrier leadership and manufacturing partners to build, maintain and excel partnerships. Implement, improve, and execute company initiatives while upholding core tenants and company values. Successfully rebuild regional sales team, increasing revenues and retention Identify, develop, and execute strategies to improve performance and team culture Target and attract top talent to build a self-sufficient and interdependent leadership team Efficiently improve operational processes decreasing shrink and improving profits Develop, implement, and lead compensation plan changes to drive team performance

Greater Los Angeles Area

Oversee Los Angeles/Orange County market including 23 locations. Responsible for all employees, recruiting, hiring, terminations and HR issues for district. Execute store visits ensuring accurate merchandising, sales behaviors and quality of sales process. Liaison between Costco team, carriers and my team. Implement and execute company initiatives while upholding core company values. Create leadership development with kiosk managers leading monthly sales management trainings.

4980 Barranca Pkwy, Irvine, Ca 92604

Leading physical medicine side of the business, new patient revenue, patient management/care, customer experience and service implementation. Continued directing company goals and profitability. High level collaboration on company direction and initiatives. Participate and lead company meetings, training and product knowledge. Manage and execute website creation/development, new company brand items, tools and applications.

Irvine, Ca

Responsible for business operations, staff management and revenue growth. Managed marketing director and team. Reported directly to owner to manage profitability and P&L statements. Managed Human Resources and payroll functions. Incorporated professional business culture while implementing improved and new process and procedures.-Created and executed brand strategy from OC Medical & Disc to Next Advanced Medicine-Decreased overall operating expenses in 2013-Instrumental in influencing company culture and creating a professional atmosphere-Developed processes and procedures to improve efficiency and patient experience-Managed and assisted in improving results on the functional medicine side of the business

Oversaw the Dallas/Fort Worth market including 9 locations. Responsible for all employees, recruiting, hiring, terminations and HR issues for district. Executed store visits ensuring accurate merchandising, sales behaviors and quality of sales process. Liaison between Costco team, carriers and my team. Implemented and executed company initiatives while upholding core company values. Created leadership development with kiosk managers leading monthly sales management training's. Selected as a training district manager helping on-boarding, training within market and out of market nationwide. Served as acting regional when needed and participated in several company focus groups. Achievements: - Took the 2nd most under performing district in the most challenged region of the company; finishing second in most metrics in 2011.- Finished #1 in the SE Region in 2012 (Awarded District Manager of the Year).- Finished #1 nationwide in Sales % to budget and Gross Profit to Budget 2012.- Team led SE Region to finish #1 in the company for 2012. - Generated $10 million plus in annual sales volume.- Increased sales volume while decreasing fraud and inventory shrinkage.- Trained 15 new district managers nationwide within tenure. - Successfully launched new location within district.Recognition Awards:Top District Manager in Southeast Region:Q4 2012Annual Awards:Top Performing District Manager 2012 Southeast Region# 1 percent to budget SE Region 2012# 1 percent to budget Wireless Advocates 2012# 1 GPD percent to budget SE Region 2012# 1 GPD percent to budget Wireless Advocates 2012

Managed wireless location responsible for sales growth and executing high level member experience. Liaison between Costco, store team and carrier relationships. Responsible for store scheduling, merchandising and supplies. Took lead role in district as acting district manager, led monthly training's and in store training with new managers.Achievements: - Top Performing Manager for 2010 Nationwide (432 Locations) - Achieved #1 scorecard nationwide five consecutive months in 2010- Won all four Quarterly events in 2010 and 5 in a row starting with Q4 2009.- Increased overall sales 151% in 2009, and 136% in 2010.- Successfully executed as acting District Manager for the month of June 2010.- Managed successful and professional sales team operating with a high level of integrity.- Developed and implemented opportunity tracker establishing perimeter selling, increasing sales results and team mindset.Recognition Awards:Top Kiosk Manager in Southwest Region:Q4 2009, Q1 2010, Q2 2010, Q3 2010, Q4 2010Annual Awards:Kiosk Manager of the Year SW Region 2010Kiosk Manager of the Year Wireless Advocates 2010#1 Percent to Budget SW Region & Wireless Advocates 2010#1 GPD Percent to Budget SW Region & Wireless Advocates 2010

Locations Included:- Gold Canyon Golf Resort, Gold Canyon, Az- Tournament Players Club of the Twin Cities, Blaine, MN- Tournament Players Club of Scottsdale, Scottsdale, AZ- Tournament Players Club of Valencia, Valencia, CA

Education record

Bachelor'S Degree