Dallus Thompson Email & Phone Number

Australia

Operational Team LeadAGL Energy, MelbourneSep 2016 - PresentMy current role for the last 8 years as an Operational Team lead has required a diverse skill set to manage and develop teams effectively in a dynamic environment. Leading teams across various streams including Sales, Collections, Ombudsman and Complaint Management internally and externally.A key component of my role is coaching, quality control, developing team members assisting and supporting them to achieve their KPIs. This is crucial, as it not only facilitating in individual growth, additionally contributes to the overall success of the team. Utilising many different methods to develop my team, via committing to monthly one on one’s, up skilling work shops aiding in application then holding my team accountable to implement as required from the business.Daily planning and implementation to ensure operations run optimally and facilitating scrums to communicate affectively the strategy to my peers and team to ensure service levels and business requirements were met. Agility and responsiveness, are essential in my role as the environment is fast-paced and temperamental.Day to day the landscape can change in and instant and it’s vital I’m resilient, adaptable then take action to ensure customer needs and business expectation are accomplished.In addition, supporting the implementation and adoption of new systems and process improvements, drafting official documents, financial reports to assist in identifying trends and then execute a business plan. This contributes that KPI’s are consistently met, that business strategic initiatives are achieved and the best outcome for our customers are delivered.

Australia

As an Area Manager I was responsible for overseeing multiple store locations and ensuring they operate efficiently and profitably.Sales Performance Management, Analyzing sales data to identify trends, setting sales targets for stores, and implementing strategies to achieve and exceed these targets.Staff Management and Development, Recruiting, training, and mentoring store managers and staff to ensure high levels of performance and customer service. This includes conducting performance evaluations and facilitating professional development opportunities.Operational Oversight, Ensuring that stores adhere to company policies and procedures, including inventory management, visual merchandising, and compliance with health and safety regulations.Customer Experience Enhancement, Developing and implementing strategies to improve the overall customer experience, ensuring that stores provide a welcoming and engaging shopping environment.Budget Management, Managing the area budget, controlling expenses, and ensuring that stores operate within financial parameters while maximising profitability.Market Analysis, Conducting market research to understand local consumer preferences and competitive dynamics, and adapting strategies accordingly to optimise store performance.Collaboration with Corporate Teams, Working closely with marketing, merchandising, and human resources departments to align store operations with broader company initiatives and goals.Reporting and Analysis, Preparing reports on store performance, providing insights to senior management, and using data-driven approaches to inform decision-making.Store Visits and Audits, Regularly visiting stores to assess performance, provide feedback, and ensure that operational standards are met.Conflict Resolution, Addressing any issues that arise within stores, whether related to staff, customers, or operational challenges, and developing solutions to mitigate these problems.