Dalma Laczko Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

- Demonstrated a positive attitude in combining customer service skills with operational efficiencies.- Trained new staff members and ensured that the standards of the company were adhered to by everyone.

Stirling, Scotland, United Kingdom

- Delivered high quality customer service throughout the store by aiding customers with their queries in a friendly and professional manner- Ensured that providing satisfactory customer experience is balanced with the stock replenishment tasks- Maintained stock replenishment levels to meet daily objectives while prioritising and adapting to urgent needs

Stirling, Scotland, United Kingdom

- Trained and supervised agile teams of various sizes from 3 to 10 whilst adjusting leadership styles based on business requirements and team dynamics - Oversaw and led tour dinners and individual restaurant bookings simultaneously while also acting as the duty manager on shift in the hotel - Delegated tasks based on the team’s composition and remained flexible to adapt to emerging changes and unforeseen challenges in a timely manner- Undertook administrative duties and cash… Show more - Trained and supervised agile teams of various sizes from 3 to 10 whilst adjusting leadership styles based on business requirements and team dynamics - Oversaw and led tour dinners and individual restaurant bookings simultaneously while also acting as the duty manager on shift in the hotel - Delegated tasks based on the team’s composition and remained flexible to adapt to emerging changes and unforeseen challenges in a timely manner- Undertook administrative duties and cash handling- Practiced Customer and Stakeholder Management SkillsI achieved these by developing great levels of multi-tasking, problem solving, time-management and adaptability. Show less

Stirling, Scotland, United Kingdom

- Ensured efficient communication and successful teamwork between departments that enriched guests’ stays beyond the dining room- Took initiative and handled pre-service planning and organisational tasks autonomously in the absence of a supervisor- Demonstrated consistent product knowledge that appealed to guests and enabled tailoring their experiences to match their wants and needs

Bachelor Of Arts - Ba Honours, Business Studies And Marketing, First Class

Activities and Societies: Module Representative (Spring 2021) of a cohort of 86 students. Some topics I have undertaken modules.

National Certificate, Creative Industries

My course included graphic design, art and design, sound production and media studies. Some of my projects from college can be viewed.