Damon (Andy) Long Email & Phone Number

Allentown, Pennsylvania, United States

Allentown, PA

• My Key Duties:Provided exceptional customer service and operational support for HR systems and Cornerstone LMS learning programs. Executed innovative training programs and organized LMS events in line with.
• Enhanced accuracy and streamlined resource management through innovative inventory tracking processes.
• Developed and managed robust learning and development budget of over $1M by collaborating with internal stakeholders.
• Built support model for customer service team's gift card program, standardizing responses to elevate service consistency/efficiency.
• Streamlined resolution processes and enhanced program accessibility while serving as primary point of contact for learning programs and escalated HR system customer service issues.

Allentown, PA

• My Key Duties:As the Lead Training Administrator at SODEXO, I led a team of three to surpass our Learning and Performance goals. My duties included managing the budget across various timeframes, guaranteeing financial.
• Streamlined event management process for training programs/enhanced operational efficiency by implementing CVENT software.
• Optimized resolution processes by serving as primary escalation point for all learning and LMS (Cornerstone) customer service issues.
• Facilitated live training events, managing logistics including training space, materials, and catering within budget constraints.
• Pioneered the transition from live to virtual training amidst the COVID-19 pandemic, leveraging LMS with WebEx and Teams integration to maintain continuity in training delivery.
• Guided the workforce's transition to fully remote environment, instituting regular team huddles and one-on-one meetings to sustain communication and provide consistent feedback.

Allentown, PA

• My Key Duties:In my role as a Learning Support Specialist at SODEXO, I managed the logistics for in-person and virtual training programs, overseeing site selection, catering, and technical setups. I efficiently handled.
• Provided exceptional support for all live training events in coordination with vendors.
• Recognized for producing training content as required to meet business needs across WebEx, Teams, and Zoom.
• Innovated lodging processes for live training, resulting in reducing support time by 50% through efficient planning/execution.
• Streamlined reporting processes and eliminated manual tasks by automating monthly communication for LMS reporting leveraging MS Excel and Mail Merge.
• Enhanced customer support for new hybrid (virtual and live) onsite manager training, while leveraging LMS (Cornerstone) to ensure high satisfaction levels among target audiences.

Wyomissing, PA

• My Key Duties:During my tenure at Verizon / XO Communications, specifically as a Senior Trainer / Learning Specialist III from 2012 to 2017, I was responsible for conducting both in-person and online training sessions.
• Attained maximum customer satisfaction and expectations by providing exceptional and timely training services.
• Received exceptional ratings from attendees via training surveys, reflecting the high quality and impact of training sessions.
• Earned Excellence award from training and development leadership in recognition of outstanding contributions to training program.
• Implemented virtual training and attained significant cost savings by minimizing travel requirements for both instructors/attendees.
• Conducted specialized training for the circuit design team on new system usage for provisioning Ethernet circuits, utilizing both live and remote platforms including WebEx.

Wyomissing, PA

I designed complex network and customer circuits encompassing end to end design of DS3, OC, and Ethernet circuits across the XO network; managed top tier customer orders and projects. I was a key team member in testing new products and processes; served as a subject matter expert on various design solutions. Performed training and development sessions with.

Wyomissing, PA

I provided essential support for the Service Delivery Department including confirmation of all orders with the data product processing meeting system and service level agreement requirements, reporting the status of all escalated orders, and prioritization of orders. Collaborated with Sales Engineering and customers for required custom solutions; tracked.

Wyomissing, PA

In this role, I served as a central contact point for customers, Technical Support, and internal Sales Department; managed and monitored the orders to completion. Participated in special projects with orders involving close coordination; supplied updates on customer escalations to all the applicable levels of management.Key achievements included improving.