Daniel A. Email & Phone Number

Quintana Roo, Mexico

México

At CW-Consulting, I've had the opportunity to play a pivotal role in managing and maintaining the BMC suite, which includes tools such as TSSA/BladeLogic, CLM, BNA, TCO, and BAO. My work has centered around the automation and configuration of critical tasks, as well as CLM administration and the development of custom workflows to enhance the company's operational efficiency. 🛠️ As for the tools and technologies I've used, I've played an essential role in implementing and managing Ansible and Jenkins. With these powerful automation tools, I've created efficient workflows that have revolutionized daily operations. My experience in Python has been a valuable asset for developing custom scripts that have enabled the automatic execution of tasks in Postgres and MongoDB databases, automatic OS installation, and security patching. 📊 Additionally, I've led projects for BAO/TSSO development and maintenance. My work has also involved creating new workflows that foster interaction between our tools and platforms like Active Directory (ABM), Infoblox, HPSM, and NetApp Storage. These workflows have significantly contributed to cost reduction and operational automation for the company. In summary, my experience has been focused on automation and operational improvement through tools like Ansible and Jenkins, Python script development, and comprehensive management of the BMC suite. I am committed to operational efficiency and technological innovation, and I'm excited to continue driving success in my future roles/projects.#OperationsAutomation #Ansible #Jenkins #Python #BMCManagement #OperationalEfficiency #Automation #TechnologicalInnovation

Madrid

Business segregation of the English parent company BT, performing automation and cost saving tasks. Integrations of external open-source tools with the BMC suite (TrueSight, Remedy, BAO, BladeLogic) for process automation. Collaboration in several projects for the triage and automatic remediation of the infrastructure, drastically reducing the number of L1 incidents based on the knowledge acquired achieving € 120K / year of savings. Elaboration of metrics, as well as their self-provisioning, automatic dashboards and manual KPIs through Grafana.

Madrid, Spain

Employee of the end customer, performing the above functions taking more weight in the part of the infrastructure management tools (monitoring, automation and reporting). Support in the Tooling department creating various automatic processes (ABM of users, massive regularization of the infrastructure, 1-click Infra, etc.). Creation of NSH flows for the adaptation of the inventory and its dumping in the QlikView database. Development of basic workflows in the orchestrators to follow the company's guideline to centralize management via proprietary ticketing system.

Bt Spain (Madrid)

Migration of the BMC Proactive.NET 8.6 platform to the new BMC TrueSight 10.5, which includes tasks such as (the installation of agents for Windows / Linux / Solaris / HP-UX, creation of tailored monitoring policies for different technologies and services, development of user experience robot / Synthetic Transactions, creation of new baselines under agreement with the different N2 support groups, improvement and testing of NSH Scripts in BMC BladeLogic 8.9. Development and delivery of the project documentation following the company standards, KPIs and HLRs. Advanced support and training of a group of new technicians to solve cases and incidents on a daily basis. Delivery of Tier-Gold customer service, with a diverse infrastructure and a park of more than 1000 Cis. In which tasks such as the deployment of new servers or development of new scripts in .bat and bash for task automation are included.Internal meetings with the commercial and pre-sales teams for the deployment of the suite in SaaS mode, taking advantage of the company's agreements with its respective Cloud partners (GCP and AWS).

Madrid,Spain

Design and Implementation of the BMC TrueSight Operations Management 11.3.01 solution within the company's hybrid Cloud architecture, meetings with the manufacturer for subsequent installation / scalability of the product.Support for potential clients of the company at its new headquarters in Madrid, as well as on-site support for problems and needs based on the previously acquired experience. Daily operation of delivery of new monitoring services for BMC TrueSight 10.5, homologation of new technologies, definition of baselines and regularization of the already installed base. Development and creation of custom scripts in bash. One-off collaborations with the commercial department for future service expansion proposals based on the global vision of the client's system architecture.

Bt Spain (Madrid)

Maintenance of the BMC ProactiveNet 8.6 platform, periodic reviews of filesystems, logs and consumption of the infrastructure in production. Deployment, installation, configuration and post-scripting tasks for Patrol agents v9.0 and v10 and on Windows, Debian and RHEL systems, as well as resolution of customer incidents associated with the service based on SLA's with a compliance rate of 98.97 %. Synergies with the Automation department in charge of the BMC BladeLogic 8.9 tool and support based on the experience already acquired. Administration, deployment and maintenance of the platform, weekly quality reviews of the monitoring service, logs and consumption on Linux environments. Regular meetings with the manufacturer to ensure the scalability of the product based on the dedicated resources

Redsys (Madrid)

Monitorización de Sistemas de alta disponibilidad (Tandem Guardian OS y Stratus) así como control y planificación de intervenciones sobre los mismos. Monitorización de proyectos de métodos de pago de nueva implantación (pago Móvil y Contactless). Control y administración de procesos y errores producidos por los mismos sobre sistemas UNIX-Tuxedo. Control y recuperación de backups a solicitud con Veritas Cluster Manager.Monitorización y control general de los sistemas, servicios y filesystems mediante Nagios e IBM Tivoli. Monitorización de sesiones bancarias de los principales bancos del país así como resolución de errores e incidencias que pudieran surgir.

Aena (Madrid)

Soporte y resolución de incidencias de clientes vía telefónica/email, ayudándoles en tareas y problemas comunes mediante la herramienta BMC Remedy IT a todos los usuarios corporativos de los aeropuertos nacionalesGestión de entornos Microsoft Active Directory (Alta y baja en DC, asignación de cuentas de correo corporativas, asignación de servicios VPN, etc.)

Madrid Y Alrededores, España

Soporte y resolución de incidencias de clientes tanto in-situ como por vía telefónica, ayudándoles en tareas de mantenimiento en los 3 entornos operativos (Windows, Linux y MacOS). Gestión de entornos Microsoft (Active Directory, Instalación de Roles, etc). Alta y baja de equipos de usuario: instalación de SO, maquetado de software e inventariado. Operativa básica sobre entornos de Virtualización VMware: Creación de máquinas virtuales, instalación de GNU/Linux en entorno virtual, etc.Operativa básica sobre entornos GNU/Linux (Scripting,Instalación servidores web, Centralitas Voz IP, Backup)

Madrid Y Alrededores, España

Información y asesoramiento al cliente. Control y registro de caja. Colocación de productos en seccion. Encargado de la limpieza y orden de la tienda, así como de que todo este a punto a la hora de apertura de la misma. Atención a cualquier posible cambio de precio del producto que no haya sido puesto en las etiquetas.

Rivas Vaciamadrid, España

Funciones administrativas, digitalización de catálogos para dispositivos portátiles de la empresa, stockaje de almacén, empaquetado y etiquetado de mercancías, facturación y Responsable de las compras y ventas diarias al por mayor de la empresa.

Madrid Y Alrededores, España

Control y gestión documental. Tareas administrativas y contables como verificación de libros de cuentas. Colocación de documentos y traslado de los mismos a entidades bancarias. Utilización de la herramienta a3nom como solución para el cálculo de nóminas, simulación de costes salariales, etc.