By being part of the Learning & Development function in various organizations in the Telecom and Retail Industry like Loop Mobile, Tata Teleservices & RPG Cellucom in the first 7 years of my career, I've had experience in understanding organization strategy and aligning the training needs and deliverables to the same, impact of customer service on business results, understanding of Quality and Audit of service delivery, large-scale training efficiency testing and measurement.I made the shift to my current role with Great Place to Work because the mission of making India a great place to work was exciting and enthusing to me as a professional. I've believe that one of my core strengths is being consultative and execution focused. Consulting would allow me the opportunity to do both. I presently manage the Consulting Practice and am responsible Customer Delivery, Value Creation and Retention and driving profitable business growth in India. Core Competence: Culture Transformation & change management, Employee diagnostics, People Practice assessment and re-design, Leadership Capability and Development, Learning and Development process design and implementation, Business Development.