Automotive dealership professional with over 22 years of sales and management experience. A proven leader who maximizes customer and employee satisfaction fostering long-term growth and profitability. Please feel free to contact me at:dallasrich@gmail.comResponsible for retaining employees and the profitability of the dealership. Fulfilled these responsibilities through effective personnel management, knowledge of market potential, and established performance standards.While managing a full line General Motors dealership representing Chevrolet, Buick, GMC, and Cadillac, identified opportunities in Fixed and Variable Operations and led team to create processes and procedures to remove bottlenecks, resulting in increased volume and profit, and both employee and customer satisfaction.Committed to completely satisfied customers, recognized as a DealerRater Dealer of the Year multiple times. This recognition is for dealerships who provide quality customer service, integrity and transparency and who focus on the customer experience.A positive and motivated team can take an organization to new heights. I am a believer in people and a positive culture of growth. I have assembled teams that are career minded with great attitudes and high aptitudes.From daily check ins with staff, to regular product and process training, developed a high functioning team that strived to fulfill their personal and company goals. Clear objectives for each team member help to maintain a keen focus on growth.Worked with radio and digital advertisers to give back to our community. Developed an advertising campaign that contributed to non profit organizations while promoting the dealership. Staff volunteered for charitable events to raise awareness while promoting events in the dealership and on social media.Proficient with Microsoft Word, PowerPoint, Excel, Outlook, OneNote, Teams, CDK, vAuto, Dealersocket, eLeads, VinSolutions, Dealer.com. A proven leader and team builder. Creative and process driven. A people person who cares about people. Community minded. Passionate and organized.