Dalten Cross Email & Phone Number

West Des Moines, Iowa

• Designed new cycle-time reporting with SAP Business Objects for process improvement, leading to insights that reduced the average duration of suitability review by 31% end-to-end.• Awarded the “You Make a Difference: Team Member Of The Quarter” award by management for structuring the first reporting for Not-In-Good-Order applications, a process previously unreportable. (4th quarter, 2022)• Acts as the liaison between business areas and IT to clearly articulate the practical and technical goals of projects and reports.

Cedar Falls, Iowa

• Maintained over 1100 active data reports through several report generating platforms such as SAS, SAP Crystal Reports, and Oracle Hyperion Intelligence Designer.• Served as the Analytics SME for Microsoft SQL Server Management Studio (SSMS), Oracle Hyperion Intelligence Designer, SAP Crystal Reports, and SAP BusinessObjects Central Management Console (CMC).• Created ad hoc and reoccurring reports on request for CBE’s business clients as well as for its internal departments such as Compliance, Sales, Operations, Finance, and Client Services.

West Des Moines, Iowa

• Performed ledger reconciliations on bankruptcy mortgages for over 2000 Wells Fargo customers.• Voted as "Team Member of the Quarter" during the first full quarter of employment due to interpersonal communication skills, work on special projects, and providing direction to team members.• Negotiated with attorneys and debtors using knowledge and understanding of mortgage default, bankruptcy, foreclosure, and loss mitigation with written, verbal, and interpersonal communication skills.• Served as the subject matter expert (SME) for the “Nothing to apply funds against” process while guiding procedure updates.

West Des Moines, Ia

• Handled multiple tasks with an ability to prioritize including market research, data entry, web-page upkeep, and more.• Contributed to the business's marketing plan and grant applications with excellent written communication.

Indianola, Ia

• Developed customer service skills by assisting students, faculty, and guests with IT issues.• Utilized verbal communication skills to collaborate with other teams and deliver timely resolutions.